Carlos De Carlo

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Revision de cotizaciones para la contratacion de polizas de seguros de salud, accidentes personales y vida para el personal del hotel.

Contratacion de Polizas para cubrir la responsabilidad civil del hotel ante recamos por accidentes ocacionados a los huespedes.

Contratacion de polizas para la edificacion y el contenido del Hotel.

Recepcion de reclamos de seguros relacionados con accidentes sufridos por huespedes y presentacion de los mismos ante las companias aseguradoras.

Envio de documentos probatorios a las diferentes empresas de seguros contratadas.

Participaciion a las autoridades gubernamentales a la ocurrencia de un siniestro.

Revision de las indemnizaciones y compensaciones entregadas al hotel por las empresas aseguradoras relacionados a los reclamos cubiertos en las polizas contratadas

Asesoramiento en los incrementos de sumas aseguradas en cada renovacion

Archivo contable de documentos probatorios como parte de la documentacion requerida por las empresas de seguros a la ocurrencia de un siniestro amparado en las polizas.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

• Maintained accurate records of calls placed and received.
• Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
• Worked closely with supervisors to address any operational challenges or areas for improvement within the department.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.