Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Carlos Delorbe-Morillo

Philadelphia,PA

Summary

Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at EL Placer Restaurant. Skilled in Operations Management and fostering team motivation, demonstrated through strategic improvements and effective staff supervision. Excelled in roles requiring meticulous money handling and customer relations, achieving significant business growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

El Placer Resraurant
01.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Day Trader

Self-employeed
08.2019 - Current
  • Utilized technical analysis to identify profitable trades, optimizing investment outcomes.
  • Reduced losses by setting appropriate stop-loss levels based on technical indicators and price action patterns.
  • Increased trading profits by employing effective risk management strategies.
  • Assisted new traders in developing their skills through mentorship programs focused on practical techniques and best practices.
  • Analyzed market trends for informed decision-making and improved portfolio performance.
  • Participated in ongoing professional development to stay abreast of industry changes and maintain competitive edge.

Operations Manager

Yrcania Restaurant
06.2018 - 08.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Technology Intern

Federal Reserve Bank
11.2014 - 04.2016
  • Assisted in the evaluation of emerging technologies
  • Assisted with development of software to fulfill program completion requirements.
  • Improved overall system stability by conducting thorough testing and troubleshooting of hardware and software components.
  • Maintained awareness of software updates and completed required installations to improve program effectiveness.
  • Installed and configured hardware and software to meet facility requirements and enable program operation.

Purchasing Assistant

Giles And Ransome
09.2013 - 06.2014
  • Contributed to the continuous improvement of processes, enhancing overall efficiency.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Supported senior staff in the execution of strategic sourcing initiatives, leading to more competitive supplier agreements.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.

Education

High School Diploma -

Cristo Rey Philadelphia
Philadelphia, PA
06.2016

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Supervision

Retail Operations

Operations Management

Customer rapport

Sales Strategies

Accomplishments


  • Achieved a 40% increase in take-out revenue by introducing a plethora of pricing strategies
  • Achieved a 90% increase in delivery revenue by implementing operational changes to delivery system
  • Developed an efficient inventory system for El Pacer Restaurant
  • Certified Funded Trader with Apex Trading Funding and Top Step Trader

Certification

  • Certified Funded Trader with Apex Trader Funding
  • Certified Funded Trader with Top Step Trading

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

El Placer Resraurant
01.2020 - Current

Day Trader

Self-employeed
08.2019 - Current

Operations Manager

Yrcania Restaurant
06.2018 - 08.2019

Technology Intern

Federal Reserve Bank
11.2014 - 04.2016

Purchasing Assistant

Giles And Ransome
09.2013 - 06.2014

High School Diploma -

Cristo Rey Philadelphia
Carlos Delorbe-Morillo