Carlos Diaz

• Key Initiatives and Achievements (August 2023 - Present):
• POS System Upgrade:
• Implemented a new Point of Sale (POS) system to accommodate increased traffic and streamline payment processes, enhancing customer experience.
• Non-Profit Partnerships:
• Established partnerships with 501(c)(3) non-profit organizations, such as Star Inc., to host their physical programming at our facility, fostering community engagement.
• Dessert Partnership:
• Formed a strategic partnership with Dimare Bakery to enhance dessert offerings, resulting in a new menu and improved pricing structure.
• Chelsea Piers Collaboration:
• Initiated and facilitated collaborations with Chelsea Piers, leading to member day events, B2B referrals, and various marketing opportunities (HALO, Card Fair).
• Event Menu Revamp:
• Led the revamp of event menus to align with current trends, updating packages and overhauling the website for improved presentation.
• NBC Sports Partnership:
• Initiated a partnership with NBC Sports, directing personnel to our facility and negotiating member pricing for Olympics-related activities.
• CRM Integration:
• Onboarded data into HubSpot CRM, developing a comprehensive client and company contact list for streamlined communication.
• Regripping Service:
• Collaborated with Pro Gary Murphy to introduce a regripping service, enhancing customer satisfaction and experience.
• Marketing Design:
• Designed marketing materials for events using Canva, contributing to promotional efforts and enhancing event concepts on social media.
• City Government Relationship:
• Established a relationship with city government officials, including arranging a visit by the mayor to promote a city initiative at our facility, enhancing community visibility.
• Corporate and Birthday Event Sales:
• Successfully sold multiple corporate events and birthday parties through proactive sales initiatives, expanding our client base and revenue.

As a chess teacher, I create an engaging learning environment, breaking down complex concepts into simple lessons. I analyze my students' games, offering personalized feedback to help them improve. My patience ensures that each student learns at their own pace, and I strive to make chess enjoyable, inspiring a genuine love for the game.

• Director of Operations and Analytics | 02/2022 - 01/2023:
• Monitored logistics KPIs to assess operational efficiency.
• Identified and addressed logistics bottlenecks for streamlined processes.
• Collaborated on setting clear logistics objectives for teams.
• Implemented strategies to optimize logistics performance.
• Provided training to enhance logistics personnel skills.
• Analyzed logistics data to identify trends and improvement opportunities.
• Communicated logistics performance results to stakeholders to align with organizational goals.
• Regional Manager | 03/2020 - 11/2020:
• Trained and developed analysts to optimize processes.
• Managed a consistent book of business for profitability and client satisfaction.
• Conducted weekly meetings utilizing DOMO analytics for strategic insights.
• Led performance reviews and provided feedback to enhance efficiency.
• Directed region to surpass short and long-term goals and quotas.
• Achieved over 90% on-time delivery satisfaction across 1,250 stores.
• Operations Analyst | 07/2019 - 03/2020:
• Conducted 120+ cold calls daily to expand sales pipeline.
• Qualified leads and managed prospect lists.
• Supported delivery operations to ensure timely completion.
• Provided daily analytical reports to Regional Manager and senior management.
• Tracked and analyzed operational issues to exceed performance goals.
• Advised on operational policies to enhance customer service.
• Introduced new methods, increasing daily operational efficiency by 20%.