Carlos Diaz
Deerfield Beach,FL
Summary
Accomplished Head Concierge at Sea Ranch Club Condominium Association, adept in elevating guest experiences and streamlining operations, achieving significant satisfaction ratings. Skilled in property management and exceptional communication, my leadership fostered team cohesion and innovative service solutions. Fluent in multiple languages, I excel in cross-cultural interactions, enhancing guest relations and operational efficiency. Highly communicative professional with more than 10 years of expertise as Concierge for high-end Comunities. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Head Concierge
Sea Ranch Club Condominium Association
03.2014 - Current
- Increased overall guest /residents satisfaction ratings by consistently delivering exceptional service.
- Streamlined front desk operations for increased efficiency and improved guests/residents satisfaction.
- Collaborated with all departments to ensure smooth communication and coordination of guest /residents services.
- Managed lost-and-found department responsibly, reuniting items with owners quickly and efficiently..
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests/residents.
- Provided bilingual assistance to international guests/residents when needed, facilitating clear communication and understanding.
- Assisted guests/residents with travel arrangements, ensuring seamless transportation experiences.
- Handled guests/residents complaints to satisfy and retain guests/residents.
- Created welcoming and comfortable environment for guests/residents.
- Maintained high level of professionalism and discretion when dealing with guests/residents.
- Increased overall guest/residents satisfaction ratings by consistently delivering exceptional service.
- Streamlined front desk operations for increased efficiency and improved guests/residents satisfaction.
- Greeted guests /residents upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest /residents satisfaction.
- Assisted guests with travel arrangements, ensuring seamless transportation experiences.
- Developed partnerships with local tour operators, broadening available activities for hotel guests.
Security Concierge
Santa Maria of Brickel
01.2014 - 01.2016
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
College Degree - International Law And Political Science
San Martin De Porras
Lima Peru12.1992
High School Diploma -
Sagrado Corazon De Jesus
Lima Peru12.1985
Skills
- Cross-cultural understanding
- Foreign language fluency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Clear Communication
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Guest experiences
- Relationship Building
- Training and mentoring
- Interpersonal Skills
- Professionalism
- Office Support
- Time management abilities
- Continuous Improvement
- Exceptional communication
Languages
Spanish
Full Professional
Timeline
Head Concierge
Sea Ranch Club Condominium Association
03.2014 - Current
Security Concierge
Santa Maria of Brickel
01.2014 - 01.2016
College Degree - International Law And Political Science
San Martin De Porras
High School Diploma -
Sagrado Corazon De Jesus
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