Carlos Diaz

• Front Desk Operations: Answering multi-line phones, greeting patients and visitors, managing the waiting area and handling basic communications
• Scheduling and Registration: Scheduling and editing appointments for new and returning patients, coordinating consultations, collecting demographic and insurance data, and obtaining necessary signatures and authorizations
• Financial Duties: Informing patients about authorizations and payment requierments, collecting and posting co-pays
• Records Management: Mainraining records in accordance with guidelines, filing and retrieving chart documents , and preparing patient charts and reports.
• Supporting 9 + specialties, multidiscplinary clinics and managing in basket request from 15+ providers
• Ability to priortize multiple task and handle a high volume of interactions
• Ability to deal with diverse patien/family iteractions and demonstrate customer service skills in interactions with all patients , families and staff, including high volume and challenges

• Collaborated with team members to enhance customer service strategies, resulting in improved customer satisfaction.
• Implemented visual merchandising standards to elevate store presentation and drive sales growth.
• Monitored sales trends and provided actionable insights to improve overall store performance.
• Conducted staff training sessions on product knowledge and sales techniques to boost team performance.

· Provide office IT support, image computers, set up new hardware, repair printers, etc

· Monitor inventory and restock supplies: kitchen, pantry and office supplies

· Enter and revise data into client information database

· Prepare conference room for all meetings for the day