Carlos Diaz
Bronx
Summary
Customer-focused professional with experience working directly with the public in fast-paced environments. Known for clear communication, problem-solving, and delivering reliable service that creates positive customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver Partner
Uber
New York
04.2016 - Current
- Delivered safe, reliable transportation for passengers throughout New York City.
- Managed trip requests, optimizing navigation and routes using Uber driver app and GPS systems.
- Maintained a clean, comfortable vehicle environment to enhance rider experience.
- Communicated effectively with passengers regarding pickup locations, routes, and trip details.
- Achieved high passenger ratings by providing consistent, courteous service.
Sales Development Representative
AccessiBe
New York
08.2022 - 11.2022
- Contacted leads via email, phone, and LinkedIn, averaging over 100 phone calls daily to increase engagement.
- Prospected and qualified leads, identifying decision makers using Lusha and LinkedIn Sales Navigator to enhance lead quality.
- Used customer relationship management (CRM) software such as Salesforce and Salesloft to manage sales activities and follow up on leads.
- Collaborated with Account Executives on strategies to handle appointments set with potential customers.
- Reported on sales activities and results to management, providing insights for strategy development.
Front Desk Navigator
NYC Health and Hospitals
Queens
02.2021 - 06.2021
- Ensured accurate recording of demographic and insurance data in Epic EMR system.
- Coordinated with providers, nurses, techs, and staff to resolve issues promptly.
- Verified and communicated result information to patients, maintaining privacy and clarity.
- Supported initiatives for positive patient experiences at the site level.
- Managed appointment schedules and follow-up procedures to enhance efficiency.
Doorman
First Service Residential
New York
05.2013 - 05.2016
- Welcomed residents and their guests with professional demeanor.
- Greeted and assisted residents with package deliveries and luggage.
- Maintained cleanliness and order in lobby area daily.
- Monitored building entry and exit for security purposes. Screened and announced all visitors.
- Served as facilitator between Tenants and the Residence Manager in regards to the building operations.
- Coordinated maintenance requests with service staff efficiently.
Doorman
Orsid Realty Corp
New York
04.2010 - 08.2012
- Monitored building entry and exit for security purposes.
- Welcomed residents and guests with professional demeanor.
- Assisted residents with luggage and package delivery.
- Responded promptly to resident inquiries and concerns.
- Coordinated maintenance requests with service staff efficiently.
- Maintained cleanliness and order in lobby area daily.
- Communicated effectively with team members during shifts.
Education
High School Diploma -
Colegio Duarte
Santiago, Dominican RepublicSkills
- Prospecting
- Qualifying leads
- Salesforce
- Salesloft
- Google Suite
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Adaptability
- Collaboration
- Communication
- Customer service
- Privacy maintenance
- LinkedIn Sales Navigator
Websites
Certification
DOT Medical Certificate
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Development Representative
AccessiBe
08.2022 - 11.2022
Front Desk Navigator
NYC Health and Hospitals
02.2021 - 06.2021
Driver Partner
Uber
04.2016 - Current
Doorman
First Service Residential
05.2013 - 05.2016
Doorman
Orsid Realty Corp
04.2010 - 08.2012
High School Diploma -
Colegio Duarte