Carlos Diaz

Provided regional operational oversight across multiple depot locations, aligning logistics coordination, labor planning, and daily execution across field teams.

• Led cross functional teams supporting installation and service operations across regional territories while maintaining operational readiness.
• Strengthened depot workflow efficiency, inventory accountability, and fleet coordination processes.
• Oversaw safety compliance, workforce planning, and performance accountability across operational teams.
• Served as escalation point for operational challenges while ensuring continuity of service and customer delivery.
• Traveled to over 2 locations per week to manage each site and perform reviews of individual managers and employees.

• Promoted twice based on performance and leadership during large scale logistics and installation operations supporting the MSG Sphere.
• Led operations inside a 24,352 square foot warehouse supporting 75 to 80 personnel and five active dock doors.
• Managed inbound staging and outbound shipment of more than 900 serialized structural facets and 40 oversized Holoplot arrays.
• Directed heavy equipment assisted load planning and staging flow for oversized engineered components.
• Designed serialized traceability and quality governance systems including torque verification protocols, temperature validation, wiring inspection controls, and documentation procedures.
• Built centralized Excel tracking system linking serialized units to QC documentation and photo evidence from receiving through shipment.
• Promoted to Technical Operations Manager to oversee multiple projects, site supervisors, and installation technicians.
• Developed and implemented quality assurance processes to enhance product reliability.
• Trained team members on quality control procedures and best practices.
• Managed and archived quality documentation and participated in internal and external quality audits.

• Promoted to Operations Manager and entrusted with full ownership of facility operations and workflow design.
• Built greenfield operational infrastructure including Shipping and Receiving, Quality Control, Electronics Installation, Final Assembly, Technical Support, and Inventory departments.
• Led 30 to 40 personnel supporting final assembly and integration of more than 200 gaming tables per month.
• Created serialized traceability and quality control systems from production completion through shipment readiness.
• Designed cross department workflow coordination improving operational throughput and accountability.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Conducted system testing and validation to ensure functionality meets design specifications.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.

• Led production operations within regulated manufacturing environment while maintaining safety and quality compliance.
• Managed workforce allocation, production scheduling, and process adherence.
• Strengthened coordination between production, quality, and logistics teams to improve operational flow.
• Increased overall product quality by enhancing quality control measures and training staff in best practices.
• Balanced multiple production projects simultaneously, meeting strict deadlines and maintaining high-quality standards.
• Collaborated with cross-functional teams for successful product launches, meeting deadlines, and staying within budget constraints.
• Resolved issues quickly to maintain productivity goals.
• Coordinated with other departments to align production with customer requirements.
• Devised and implemented cost control initiatives reducing production costs by 17%, delivering an estimated $250K–$400K in annual savings.