Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Domingues

Draper,UT

Summary

Accomplished executive with a proven track record at Linkerdots, enhancing operational efficiency and fostering client relationships. Expert in strategic business planning and team building, I've significantly improved employee satisfaction and client retention. Skilled in analytical thinking and effective decision-making, my leadership has propelled companies to the forefront of innovation and success.

Overview

15
15
years of professional experience

Work History

CEO

Linkerdots
08.2022 - Current
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
  • Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Cultivated company-wide culture of innovation and collaboration.

Google Ads Manager

Linkerdots
04.2020 - 06.2022
  • Improved client satisfaction with regular communication, progress reports, and prompt issue resolution.
  • Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
  • Maximized conversion rate optimization by implementing landing page best practices to improve user experience.
  • Collaborated effectively within a team environment where ideas were exchanged openly, resulting in stronger overall campaign development.
  • Reduced wasted spend by implementing negative keyword lists to filter out irrelevant searches from triggering ads.
  • Streamlined internal processes related to the management of Google Ads accounts which led to more efficient and timely campaign launches.
  • Delivered consistent positive results by creating custom-tailored Google Ads solutions for each unique client need or challenge faced.
  • Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
  • Established strong relationships with clients, resulting in long-term partnerships and recurring business opportunities.

Client Success Manager

DBS Building Services
06.2009 - 04.2020
  • Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
  • Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
  • Analyzed client data reports to ascertain renewal risk while assessing account trends.
  • Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.

Education

Bachelor Of Business Administration - Business

University of Utah
Salt Lake City, UT
05.2019

Skills

  • Talent Development
  • Strategic Visioning
  • Succession Planning
  • Effective Decision Making
  • Operational Excellence
  • Customer Focus
  • Excellent Communication
  • Consulting
  • Employee Coaching
  • Client Engagement
  • Market Research
  • Business Planning
  • Business Development
  • Problem-Solving
  • Executive Leadership
  • Relationship and Team Building
  • Analytical and Critical Thinker
  • Team Collaboration
  • Client Relationship Management
  • Strategic business planning
  • Interpersonal Skills
  • Team building

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

CEO

Linkerdots
08.2022 - Current

Google Ads Manager

Linkerdots
04.2020 - 06.2022

Client Success Manager

DBS Building Services
06.2009 - 04.2020

Bachelor Of Business Administration - Business

University of Utah

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Carlos Domingues