Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carlos Duran

Bremerton,WA

Summary

Results-driven professional with a proven track record at the United States Postal Service, excelling in route planning and mail distribution. Demonstrated dependability and attention to detail, achieving timely deliveries while maintaining compliance with postal regulations. Recognized for enhancing customer satisfaction through effective communication and exceptional service quality.

Exception kitchen skills. Detail oriented. Follows recipes as exactly specified. Maintained cleanliness of kitchen and work station. Self management. Excellent manager of others. Maintained payroll and Profit and Loss Statements. Wrote schedules.

Overview

20
20
years of professional experience

Work History

Proprietor

Outback Steakhouse
Bremerton, WA
05.2009 - 04.2011
  • Managed daily restaurant operations, ensuring efficient service and high-quality food standards.
  • Developed and implemented staff training programs to enhance customer service skills.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
  • Coordinated marketing initiatives to boost local brand awareness and drive customer traffic.
  • Oversaw financial performance, implementing cost-control measures to improve profitability.
  • Fostered a positive workplace culture, promoting teamwork and employee engagement initiatives.
  • Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
  • Established vendor relationships to secure quality ingredients while negotiating favorable pricing terms.
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Optimized team hiring, training, and performance.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Mentored staff members, fostering professional development and enhancing overall team performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Provided customer service on accounts and resolved problems.
  • Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
  • Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
  • Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
  • Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
  • Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
  • Implemented innovative inventory management systems to reduce costs and improve product availability.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Rural Mail Carrier

United States Postal Service, USPS
Bremerton, WA
08.2014 - Current
  • Delivered mail and packages efficiently within designated rural routes.
  • Maintained accurate records of deliveries and pickups, ensuring compliance with postal regulations.
  • Adapted to changing weather conditions while prioritizing safety during daily operations.
  • Utilized handheld devices for tracking deliveries and managing customer interactions effectively.
  • Assisted in training new carriers on delivery protocols and local route knowledge.
  • Conducted regular vehicle inspections to ensure operational readiness and compliance with safety standards.
  • Implemented process improvements for route optimization, enhancing overall delivery efficiency.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Fostered positive relationships with community members, enhancing public image of postal service.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Reduced customer complaints by promptly addressing and resolving delivery issues.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Ensured secure delivery of sensitive documents, gaining trust from community members.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
  • Enhanced reliability of mail service by maintaining exceptional attendance record.
  • Maintained accurate records of deliveries and pickups to streamline postal operations.

Cook

Red Lobster
Silverdale, WA
08.2012 - 12.2015
  • Prepared and cooked menu items according to established recipes and guidelines.
  • Maintained cleanliness and organization of kitchen workstations and equipment.
  • Assisted in food preparation by chopping vegetables and assembling ingredients.
  • Monitored inventory levels, ensuring timely replenishment of supplies as needed.
  • Collaborated with team members to deliver high-quality meals during peak service hours.
  • Followed safety protocols for food handling and sanitation to ensure compliance with health regulations.
  • Adapted quickly to changing menu items and special requests from customers.
  • Trained new kitchen staff on procedures, promoting teamwork and efficiency in operations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.

Cook/Food Production

Employee Services
Bremerton, WA
04.2012 - 07.2014
  • Prepared various menu items following specific recipes and presentation guidelines.
  • Maintained organized and clean kitchen equipment and workspaces.
  • Assisted with inventory tasks to support availability of fresh ingredients.
  • Collaborated with team members to facilitate meal preparation during busy periods.
  • Implemented food safety practices, minimizing waste and enhancing quality control.
  • Streamlined workflow processes, resulting in increased efficiency during service periods.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.

Kitchen Manager

Red Robin
Silverdale, WA
04.2011 - 04.2012
  • Managed kitchen operations, ensuring compliance with health and safety regulations.
  • Trained and supervised kitchen staff, fostering a collaborative team environment.
  • Developed and implemented efficient food preparation processes to enhance service speed.
  • Maintained inventory levels and ordered supplies to minimize waste and reduce costs.
  • Conducted regular quality checks on food items to ensure consistency and customer satisfaction.
  • Collaborated with front-of-house staff to coordinate timely service during peak hours.
  • Analyzed kitchen workflows, identifying areas for improvement in operational efficiency.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Maintained meticulous records of health inspections, consistently achieving high scores.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.

Front of House Manager

Outback Steakhouse
Bremerton, WA
02.2008 - 05.2009
  • Supervised front-of-house operations to ensure efficient service delivery and guest satisfaction.
  • Trained and mentored staff in customer service protocols and restaurant standards.
  • Managed reservations and seating arrangements to optimize table turnover and minimize wait times.
  • Coordinated with kitchen staff to ensure timely food preparation and presentation quality.
  • Implemented strategies to enhance guest experience through attentive service and feedback collection.
  • Conducted regular staff meetings to communicate updates, expectations, and performance improvements.
  • Resolved customer complaints promptly to maintain high levels of satisfaction and loyalty.
  • Monitored cleanliness and organization of dining areas in compliance with health regulations.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Back of the House Manager

Outback Steakhouse
Bremerton, WA
01.2007 - 03.2008
  • Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
  • Managed inventory control processes, optimizing stock levels for efficiency.
  • Trained and developed back-of-house staff on food preparation and safety standards.
  • Implemented cost-saving measures through waste reduction initiatives in food production.
  • Collaborated with front-of-house management to streamline service flow during peak hours.
  • Monitored food quality and presentation, maintaining high standards for guest satisfaction.
  • Developed operational procedures to enhance kitchen productivity and reduce turnaround times.
  • Conducted performance evaluations and provided feedback to team members for continuous improvement.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Accepted merchandise and entered appropriate coding into company tracking system.
  • Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
  • Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
  • Assisted in the development of employee schedules, ensuring that each member of the back-of-house team received fair hours and ample time to rest between shifts.
  • Conducted regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.
  • Implemented cost control measures to minimize expenses without compromising quality or guest experience.
  • Improved kitchen efficiency by streamlining processes and optimizing workflow.
  • Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
  • Ensured timely preparation of delicious meals by coordinating with front-of-house staff for smooth service flow.
  • Oversaw kitchen equipment maintenance and repair schedules to avoid downtime or disruptions in service.
  • Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
  • Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.
  • Streamlined communication between back-of-house departments for better coordination during peak hours.
  • Reduced food waste by implementing inventory management practices and regular stock checks.
  • Managed relationships with suppliers to ensure consistent delivery of quality ingredients at competitive prices.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Chelan High School
Chelan, WA
06-1999

Skills

  • Dependability
  • Load balancing
  • Observation
  • Prioritization
  • Route planning
  • Mail distribution
  • Package handling
  • Weather preparedness
  • Safe driving
  • Hand-eye coordination
  • Scheduling flexibility
  • Postal regulations
  • Vehicle inspection
  • Sorting mail
  • Address verification
  • Attention to detail
  • Change-of-address orders
  • Restaurant Cleanliness
  • Detail Oriented
  • Follows Recipes
  • Works Well With Others

Accomplishments

    I was awarded a Community Involvement Award from the National Restaurant News for excellent community outreach. My Restaurant was also awarded an Audit Excellence achievement for maintained office records.

Timeline

Rural Mail Carrier

United States Postal Service, USPS
08.2014 - Current

Cook

Red Lobster
08.2012 - 12.2015

Cook/Food Production

Employee Services
04.2012 - 07.2014

Kitchen Manager

Red Robin
04.2011 - 04.2012

Proprietor

Outback Steakhouse
05.2009 - 04.2011

Front of House Manager

Outback Steakhouse
02.2008 - 05.2009

Back of the House Manager

Outback Steakhouse
01.2007 - 03.2008

High School Diploma -

Chelan High School

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