Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos D. Vasquez-Restrepo

Las Vegas,NV

Summary

I'm a dedicated professional with a passion for delivering exceptional customer service, building meaningful relationships, and solving problems with integrity and professionalism. With a background in client support, account management, and service-driven roles, I bring a calm, solutions-focused mindset to every interaction.

Overview

11
11
years of professional experience

Work History

Account Manager I & II & III

Paylocity, Lake Mary
01.2022 - Current
  • Assisting clients with issues regarding onboarding, tax notices, and HR & payroll.
  • Knowledgeable of the e-verification process and proficient in helping clients with inquiries regarding e-verification set up.
  • Collaborating with my Team Lead on customer relations by managing voicemails, researching answers, facilitating customer connections, and answering inquiries.
  • Assisting in onboarding new hires by facilitating on-site training opportunities where I teach call handling and system operations to new hires via shadowing opportunities.
  • Experience in account managers in the Mid, Major, and Enterprise spaces.
  • Assisting team members with finding solutions for escalations.
  • Accruals ACE Certification.
  • Collaborating with the manager and team leads to fulfill monthly metrics.

Customer Service Representative II

JP Morgan Chase, Lake Mary
07.2021 - 01.2022
  • Provided customer assistance for credit card inquiries, including but not limited to balance transfers, consolidations, and credit line increases. find solutions for any credit card inquiries including balance transfers, consolidations, credit line increases.
  • Facilitated connections between cardmembers and the desired department of contact.
  • Worked in unison with team members to assist with metrics.

Collections Agent

JP Morgan Chase, Lake Mary
09.2019 - 07.2021
  • Assisted cardmembers seeking financial solutions through payment plans or payment scheduling.
  • Provided highly delinquent customers the opportunity to resolve their account through placing them on a long-term solution.
  • Used Microsoft Word, Outlook, Skype, and Zoom to build relationships, strategize, and communicate with other specialists and management.

Team Member

McDonald's, Lake Mary
08.2014 - 12.2018
  • Communicated with customers and processing payments for orders.
  • Assisted with maintenance of the ovens and grills.
  • Prepared food for the customers in a quick and orderly fashion.
  • Unloaded trucks for team members to easily find necessary items.

Team Member Services

Whole Foods, Altamonte Springs
08.2017 - 04.2018
  • Cooked and prepared food for customer consumption.
  • Ensured that operations followed industry health standards.
  • Assisted managers with any online orders that need to be prepared.

Education

Bachelor's Degree - Criminal Justice

University of Central Florida
12.2018

Associate's Degree - undefined

Seminole State College
12.2015

Skills

  • Customer Relationship Management
  • Experience in retail and customer service
  • Positive approach and a strong work ethic
  • Highly motivated to achieve goals
  • Organized and focused
  • Desire for self-growth within a career Interested in leadership advancement and mentoring opportunities
  • Experienced in de-escalation, conflict resolution, and mediation
  • Proficient in Microsoft Office, Skype, and Zoom

Languages

Spanish
Native or Bilingual

Timeline

Account Manager I & II & III

Paylocity, Lake Mary
01.2022 - Current

Customer Service Representative II

JP Morgan Chase, Lake Mary
07.2021 - 01.2022

Collections Agent

JP Morgan Chase, Lake Mary
09.2019 - 07.2021

Team Member Services

Whole Foods, Altamonte Springs
08.2017 - 04.2018

Team Member

McDonald's, Lake Mary
08.2014 - 12.2018

Associate's Degree - undefined

Seminole State College

Bachelor's Degree - Criminal Justice

University of Central Florida

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