Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Dávila Lizardi

Caguas,PR

Summary

Technology-inclined professional with agile project management base that possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and pressure.

Overview

19
19
years of professional experience

Work History

IT Help Desk Specialist

Synergie
01.2022 - Current
  • Management of all platforms - Datto and Sophos Central.
  • Offer technical support to all PCs an peripherals. (Software and hardware).
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Provided end-user system and equipment training.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Installed new desktop systems and migrated data to new machines.
  • Oversaw installations of new technology and new personnel training.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.

IT/Data Entry Specialist

Corporación Milagros Del Amor
01.2020 - 01.2022
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners etc.
  • Linked computers to network and peripheral equipment.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Followed established procedures to enter and process data correctly.

Barber

Fine Cuts Barber Shop
01.2013 - 12.2020
  • Provide stylist treatments for hair care and order supplies.
  • Perform administrative duties such as keeping records and paying bills.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

Sales and Services Merchandiser

Sears
01.2013 - 12.2014
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.

Sales I Customer Service

Assenav Gold
01.2012 - 12.2012
  • Meet personal/teteam sales targets and call handling quotas.
  • Identify and assess customer's needs to achieve satisfaction.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased revenue with strategic upselling of products and services to existing customers.

Teacher

Liceo De Arte E Instituto De Banca Y Comercio
01.2005 - 12.2007
  • Presented content in an organized format based on curriculum and the needs of the students.
  • Daily preparation for lessons.
  • Supervised the students work in class.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with, students, and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.

Education

Master of Science - Project Management

Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR
06.2023

Bachelor of Science - Computer And Information Systems

Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR
06.2017

Associate of Arts - Barbering And Styling

Abbynell Beauty And Technical Institute
Caguas, PR
06.1995

Skills

  • Equipment Configuration
  • Project Management
  • Networking
  • Service Ticket Tracking
  • Customer Education
  • Software and Hardware Assistance
  • Help Desk Support
  • Organizational Skills
  • Printers and Peripherals
  • Computer Hardware Knowledge
  • Microsoft Office

Timeline

IT Help Desk Specialist

Synergie
01.2022 - Current

IT/Data Entry Specialist

Corporación Milagros Del Amor
01.2020 - 01.2022

Barber

Fine Cuts Barber Shop
01.2013 - 12.2020

Sales and Services Merchandiser

Sears
01.2013 - 12.2014

Sales I Customer Service

Assenav Gold
01.2012 - 12.2012

Teacher

Liceo De Arte E Instituto De Banca Y Comercio
01.2005 - 12.2007

Master of Science - Project Management

Sistema Universitario Ana G Mendez - Universidad Del Turabo

Bachelor of Science - Computer And Information Systems

Sistema Universitario Ana G Mendez - Universidad Del Turabo

Associate of Arts - Barbering And Styling

Abbynell Beauty And Technical Institute

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Carlos Dávila Lizardi