Carlos Eckert
Salt Lake City,UT
Summary
Self motivated! Understanding performance based job functions and work spaces will have ups and downs, I am quick to bounce back if a meeting, week, or month does not go as I’d hoped. I have developed a very strong mentality in order to bounce back and always hit my goals with a good attitude.
Organization and communication skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
Disciplined Working in difficult conditions is not a problem as I am well-versed in conflict resolution and effective problem solving. Quick to identify and understand value in product Negotiations. Excel in articulate, simple communication, and instruction in leadership roles, Customer satisfaction, and helping clients feel at ease with product and recommendation. Client-focused Marketing understanding.
Bilingual (English/Spanish)
Self-motivated
Expert in virtual customer relations.
Problem solving strength
Extremely organized
Public speaking
Quick learner
Overview
6
6
years of professional experience
Work History
Sales Account Executive
Wyndham Destinations
10.2022 - Current
- Accomplishments:
- Outselling all new reps within my first year. Sold 700,000 dollars worth of product in my first year being awarded *rookie of the year*
- Increased my production in year two selling 1.2 million dollars worth of revenue for the company outselling the average salesperson in their second year within my department by 40 percent.
- Averaging top two or three reps every months of my second year in my department only selling under reps with 5 or more years of experience making me a prodigy of selling timeshare and vacations packages.
- Job Function:
- Conducted 2-3 regular sales presentations to showcase company offerings and demonstrate product value lasting 60-90 minutes at a time. (On and off camera telesales)
- Facilitated the sale of high-ticket products, managing the entire financing process including loan applications, credit checks, and financial documentation.
- Collaborated with financial institutions to secure favorable loan terms for clients, ensuring smooth and efficient transactions.
- Running hard credit pulls in order to provided expert guidance on financing options and credit requirements, enhancing customer confidence and satisfaction with their purchases.
- Overcoming objections. There is not many calls in which I did not overcome at minimum 5 hard objections being an outbound upseller of the product.
- Outbound marketing experience setting appointments for myself. Organizing my day and time within work hours in order to maximize talk time getting in front of as many opportunities as possible.
- Leadership as a Senior Sales rep. After one year of experience I was asked to be a closer for the office. I was given wireless access to merge into sales reps presentations and pitches in order to line feed and assist in the close both on camera and off.
- Monitored service after sale and implemented quick and effective problem resolutions in order to have repeat business and satisfied customers for a high retention rate.
MarketStar
MarkStar
04.2022 - 10.2022
- *Accountability* Adjusted my mindset and schedule in order to organize my days and schedule (inside and out of work hours) in order to stay on task, working from a remote account management position dealing with systems such as Salesforce, Excel, and virtual meetings via teams.
- Successfully managed and executed remote marketing campaigns, resulting in an increase in client engagement and lead generation.
- Coordinated with cross-functional teams to streamline account management processes, enhancing client satisfaction and retention.
- Utilized data analytics tools to monitor campaign performance and provide actionable insights, leading to improvement in overall marketing.
Latter Day Saints Missionary
The Church of Jesus Christ of Latter-day Saints
01.2020 - 01.2022
- Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success
- Hardworking and multi-task oriented associate in retail and customer service
- Solid team player with upbeat, positive attitude
- Taught a group of 40+ new missionaries how to effectively share the gospel of Latter Day Saint religion in their communities
- Created and disseminated easily understandable literature to educate the community about Latter Day Saint religion
Sales Representative
Hollister Co.
09.2018 - 10.2019
- Used a consultative sales approach to understand and meet customer needs
- Answered customers' questions and addressed problems and complaints in person and via phone
- Responded to telephone and in-person requests for information
Education
High School -
Syracuse High School
Syracuse, UT01.2019
Skills
- Disciplined
- Polite persistence with clients in order to maintain a helpful tone and conversation while not taking no for an answer
- Effective problem solving
- Ability to Simplify and yet maintain highly effective/specific communication
- Quick to identify and understand value in product
- Negotiations
- Incredibly Articulate communication
- Customer satisfaction
- Client-focused
- Marketing understanding
- Bilingual (English/Spanish)
- Salesforce, excel, Microsoft, PowerPoint
- Customer relations
- Extremely organized
- Client service
- Public speaking
- Active listening
- Quick learner
Timeline
Sales Account Executive
Wyndham Destinations
10.2022 - Current
MarketStar
MarkStar
04.2022 - 10.2022
Latter Day Saints Missionary
The Church of Jesus Christ of Latter-day Saints
01.2020 - 01.2022
Sales Representative
Hollister Co.
09.2018 - 10.2019
High School -
Syracuse High School
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