Carlos Eloy Villavicencio Rios
Kirkland
Summary
Years of experience in customer service and operational roles, excelling in adaptability, team leadership, and problem-solving. Demonstrates a visionary approach to enhancing customer satisfaction and operational efficiency through innovative practices and effective collaboration. Committed to fostering a positive work environment and driving continuous improvement in service delivery and team performance.
Overview
5
5
years of professional experience
Work History
Warehouse Production Worker
Saltworks
06.2025 - Current
- Maintained accurate inventory records using warehouse management software.
- Collaborated with team to ensure timely order fulfillment and shipping processes.
- Conducted quality checks on products to uphold standards of excellence.
- Monitored equipment performance, reporting issues promptly to minimize downtime.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
- Made sure that products were produced on time and are of good quality.
Cook Prep
What The Pho
01.2021 - 06.2025
- Prepare ingredients efficiently, enhancing kitchen workflow and reducing prep time.
- Ensure food safety standards, maintaining a compliance rate during inspections.
- Collaborate with chefs to create daily specials, contributing to increased customer satisfaction.
- Maintain inventory accuracy, preventing overstock and reducing waste.
- Prepared high-quality ingredients daily, ensuring consistent dish excellence and reducing food waste through efficient inventory management.
- Worked closely with kitchen staff to streamline meal preparation processes, fostering teamwork and increasing overall kitchen efficiency.
- Monitored food safety standards and maintained cleanliness, contributing to a safe dining environment.
- Demonstrated a positive attitude while training new team members, enhancing team dynamics and promoting a collaborative kitchen culture.
Delivery
Temco
09.2024 - 02.2025
- Ensured timely deliveries, boosting customer satisfaction and operational efficiency.
- Conducted vehicle inspections, reducing breakdowns and enhancing service reliability.
- Guided new hires in safety practices, promoting teamwork and skill growth.
- Mentored team members, fostering a safe and positive work environment.
Server
Ihop
11.2023 - 12.2024
- Delivered exceptional customer service while actively collaborating with kitchen staff to ensure timely order preparation and enhance guest satisfaction.
- Managed multiple tables simultaneously, resulting in improved table turnover rates and noticeable gains in overall restaurant efficiency.
- Engaged with guests to create a welcoming atmosphere, fostering repeat visits and strengthening customer loyalty.
- Accurately processed orders and payments, maintaining financial integrity and meeting corporate standards for cash handling.
Lead Shift Supervisor
McDonald's
07.2021 - 09.2023
- Processed customer transactions efficiently, enhancing service speed and contributing to increased daily sales.
- Assisted in training new staff, fostering a collaborative environment and improving team performance.
- Maintained accurate cash register records, ensuring financial integrity and compliance with company policies.
- Promoted daily specials to customers, resulting in noticeable increases in upselling and overall customer satisfaction.
- Demonstrated a positive attitude while handling customer inquiries, creating a welcoming atmosphere for guests.
Education
bachelor - Business Administration
Centro de Estudios de Bachillerato
Oaxaca, Mexico07.2020
Skills
- Spanish English
- Customer Service Time Management Collaboration Kitchen Efficiency
- Inventory Management Sanitation Standards Multitasking Attention to Detail
- Guest Engagement
- Adaptability Team Leadership Food Presentation Problem Solving
- Communication Order Accuracy Table Management Cash Handling
- Loading and unloading
- Order picking
- Stock replenishment
- Warehouse safety
- Packaging and labeling
- Assembly line work
- Shipping and receiving
- Product inspection
- Material handling
- Deadline adherence
- Warehouse logistics
- Equipment operation
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Production Worker
Saltworks
06.2025 - Current
Delivery
Temco
09.2024 - 02.2025
Server
Ihop
11.2023 - 12.2024
Lead Shift Supervisor
McDonald's
07.2021 - 09.2023
Cook Prep
What The Pho
01.2021 - 06.2025
bachelor - Business Administration
Centro de Estudios de Bachillerato