CARLOS E. ORTIZ M.

• Identify bottlenecks to make processes more efficient.
• Maintain constant communication with the client and update the processes required by them in coordination with the company.
• Train the company's Customer Service Representatives (CSRs) to adapt to new processes and update their work methods to enhance results
• Seek and sell our services to different types of markets to generate more revenue and patent new service processes on a general level

• Direct communication with clients regarding shipments.
• Placement of units at plants, meeting specific client requirements.
• Coordination of export operations across Mexico.
• Constant follow-up on units placed until delivery.
• Coordination with various providers for CTPAT yard inspections.
• Sending shipment notifications to clients.
• Verifying accurate invoicing.
• Organizing priorities.
• Implementing process improvements.

• Preparation of individual and consolidated customs declarations.
• Monitoring traffic and export visibility.
• Creation of COVEs (Electronic Verification Codes).
• Regular communication with clients.
• Knowledge of tariff restrictions for imports.
• Understanding of NOM-012 (Tequila) and NOM-044 (Wooden Pallets).
• Familiarity with export tariff restrictions.
• Sales tasks with various clients.
• Execution of various sales projects.
• Coordinating client visits.

Courses completed within the company:

• Legal Frameworks of Customs Brokerage
• Proper Reading of Customs Declarations
• Customs Brokerage
• Introduction to Foreign Trade Regulations
• Principles of Classification
• Customs Regimes
• Official Mexican Standards (NOMs)
• Permits and Tariff Restrictions

• Digitalizing operators' mileage logs.
• Recording diesel consumption for trips.
• Maintaining operator logs.
• Providing support to operators.

• Digitalizing invoices.
• Supporting export personnel.