Carlos Erazo
Newark,NJ
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my 8+ years of IT experience to the fullest.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
TEKconn
NewYork, NY
06.2018 - Current
- Provide technical support for end user desktop Onsite and Remote.
- Active Directory Administration including account management, maintenance, and creation of group policy, and file permissions.
- Exchange & Office 365 advanced administration including distribution groups, and connector configurations.
- Provide support for level 2 and 3 ticket escalations.
- Provide support for VIP user requests.
- Provide support for client projects such as Office 365 migrations, VPN rollouts, etc.
- Assist and provide technical training for Help Desk Analysts team.
- Create documentation for resolution to complex technical issues.
IT Support Technician
Coloredge
Carlstadt, NJ
11.2016 - 03.2018
- Active Directory: Creating user accounts, adding computers to AD domains, Group Policy Objects.
- Assist users with iPhone (Trouble shooting, part replacement such as: battery, screen, microphone).
- Provides general hands-on technical support onsite and remote to all departments.
- Maintains an up-to-date knowledge of repair practices, policies, and technical specifications of computer and printer hardware.
- Coordinates implementation of new software and equipment upgrades.
- Diagnoses and repairs hardware problems including the ability to set-up; configure; and test equipment into a 90% Mac (OS X) environment users, but not limited to calling in warranty support for hardware problems.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and wireless platforms, VPN, TCP/IP, DNS, DHCP and Active Director.
- Provide support for backup, archive and dearchive with, Xinet (server software), Archiware P5 (backup software for server).
- Manage Access card Software (Hirsch Electronics Velocity) in regular job period of time and confidential for one of the major clients.
- Manage Avaya IP Office (Phone system)console.
- Cable management (organize, label and document the changes in the MDF).
IT Specialist
KIPP NJ Charter Schools
Newark, NJ
06.2015 - 11.2016
- Kaseya Manage console: Install software, printers, updates trough Kaseya.
- Manage iPads trhough Meraki console.
- Provide support and installation software application such as MS Windows, outlook (365), Office, Google Apps, Chromebook, Mac iOS, iPad, printers.
- Support 200+ people in two locations (onsite & remote) into 90 % windows environment.
- Monitor and manage ticket queues, escalate to others in IT team as needed.
- Assist in maintaining an inventory of IT hardware and software assets.
- Ensure all problem tickets are closed within their established guidelines.
- End-user support for all PC hardware, software, peripherals, and related network issues.
- Troubleshoots network connectivity issues.
- Contribute Tech articles as a guide for staff members to solve technical issues.
- Perform level-one support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, Exchange, and Active Director.
Computer Technician
Essex County College
Newark, NJ
05.2013 - 06.2015
- Repaired, deployed, and installed hardware and software; tested and customized images; cloned hard drive.
- Provided personal assistance to students on desktop and Macintosh computers.
- Maintained computing facilities and managed printers (repaired, changed parts, setup, and configured).
JAMF Pro
- (Mac Management software - Casper Suite).
Skills
Microsoft Server Knowledge: Active Directory, GPO, Exchange, Management Console, Print ManagementMicrosoft Office: O365, SharePoint, TEAMS, PowerAutomate, Knowledge of AzureGoogle Suit: User accounts , apps, devices, chromebook settingsNetwork Knowledge: TCP/IP, DNS, DHCP, Wireless, Client/Server Models, VPNFTP server, Rumpus (FTP Software)Xinet (server software)Archiware P5 (backup software for server)JAMF Pro Knowledge (Mac Management software - Casper Suite)Hirsch Electronics Velocity, WinDSX (door card software)Avaya IP Office, Shoretel (Phone system)Windows , iOS, OS X Mac, Chrome OS & LinuxTicketing System: ZendDesk, Spiceworks, ConnectWiseAdobe Creative CloudWireles: Ruckus & Meraki consololeKnowledge of HTML, CSS, PHP, JavaScriptRemote Tools: RDP and TeamViever, KaseyaVMware, Firewall knowledgeAdobe DC, Kaseya, MerakiMerakiITGlueHardwareDELL, HP, Lenovo, Konika Minolta, Ricoh, NAS, Apple Devices, MAC, SONICWAL, UPS devicesWindows and Mac environmentAccount managementActive DirectoryAdobeADAppleAvayaBackupCableClient/ServerHardwareCSSClientsClientDCDELLDHCPDNSDocumentationElectronicsEthernetFirewallsFirewallFTPHard driveHelp DeskHPHTMLInventoryIPJavaScriptLANLinuxMACMacintosh computersMac (OSDirectorAccessExchangeMicrosoft OfficeOfficeOutlookMS WindowsWindowsNASNetworkingNetworkOSAll PC hardwarePeripheralsPhone systemPHPPoliciesPrintersPrinterProtocolsRepairsRoutersServersSpanishSwitchesTCP/IPUser supportTechnical supportTechnical trainingTest equipmentTrouble shootingUpgradesVPNWANArticles
Accomplishments
- COMP001021197337 Network + Verify Code: C51TBX0NBC1QQEWJ Securiyt+ Verify Code: PXGK3TXPDFDV1QS3H Microsoft: Teams Administrator Asociated Cert.
- Num.
- H628-4896 New Jersey Institute of Technology, Newark NJ FALL 2015 B.S., Information Technology Network Security as Specialization Relevant Coursework: Digital Crime, Computer Systems Security, Computer Systems & Networks, System Administration (OS Solaris), Computer Forensics Essex County College, Newark, NJ SPRING 2013 A.S.
- Computer Sciences Degree Program.
Timeline
IT Support Specialist
TEKconn
06.2018 - Current
IT Support Technician
Coloredge
11.2016 - 03.2018
IT Specialist
KIPP NJ Charter Schools
06.2015 - 11.2016
Computer Technician
Essex County College
05.2013 - 06.2015
JAMF Pro