Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Carlos Escalante

Vallejo,CA

Summary

Goal oriented professional with 20+ years of combined experience in retail, business and residential sales. Highly competitive self motivated coachable, and will experience with customers needs. Seeking to leverage my skills to transition into a new role and help dry growth as well as work, life, balance.

Overview

20
20
years of professional experience

Work History

Account Manager

AT&T
12.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention by providing exceptional one on one service while anticipating client needs and ensuring company growth.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Increased sales revenue by identifying and pursuing new business opportunities and maintained strong relationships with key clients with incentives with our referral program.
  • Established new accounts through cold calling and personal funnel to drive potential new customers.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings with peers in the district .
  • Managed territory budget to support development of regional and territory lea
  • Partnered with internal resources like AT&T retail stores to present additional value and expertise to our new customers.
  • Achieved and exceeded company-defined sales quotas Rank top 3 in our team and 10th out of 500+ team members In all metrics .

Human Resource Coordinator

CityShield LLC
07.2020 - 12.2021
  • Identified opportunities to improve candidates experience and ensured no scheduling conflicts
  • Informed applicants about position details, working conditions, and benefits
  • Conducted and supported new employee orientation, onboarding, and training
  • Coordinated the post-interview debrief meetings and provided debrief materials to partners
  • Ensured the integrity of data and updated candidate records in the applicant tracking system.

Network Coordinator

Verizon Wireless
01.2017 - 12.2019
  • Coordinated cell site maintenance for Northern California to ensure compliance with FCC regulations by streamlining processes
  • Responsible for assembling reports related to budget, compliance, and inventory to identify opportunities to improve performance and overall metrics
  • Created inventory controls to reduce losses in maintenance equipment
  • Collaborated with Field Area and Local Managers to coordinate repairs for cell towers.

Sr. Sales Consultant

Verizon Wireless
03.2014 - 01.2017
  • Developed strategies aligned with business objectives to exceed goals by 110%; awarded Presidents Cabinet for 5 years for overselling net activations, customer retention and renewals
  • Drafted business proposals for small to medium size businesses to secure technology contracts
  • Implemented strategic solutions based on industry trends and customer analysis including analyzing accounts, business challenges, and trends present the best packaging
  • Managed churn by monitoring trends and coaching associates to actively listen to customers, define roadmaps, offer incentives and ask for feedback
  • Led training and development for staff and empowered teams to set their performance goals
  • Self-initiated training in new products to understand competition and industry
  • Provided high levels of professional courtesy to deescalate customer complaints.

Sales Manager

Verizon Wireless
07.2004 - 02.2012
  • Developed strategies aligned with business objectives to exceed goals by 110%; awarded Presidents Cabinet for 5 years for overselling net activations, customer retention and renewals
  • Drafted business proposals for small to medium size businesses to secure technology contracts
  • Implemented strategic solutions based on industry trends and customer analysis including analyzing accounts, business challenges, and trends present the best packaging
  • Managed churn by monitoring trends and coaching associates to actively listen to customers, define roadmaps, offer incentives and ask for feedback
  • Led training and development for staff and empowered teams to set their performance goals
  • Self-initiated training in new products to understand competition and industry
  • Provided high levels of professional courtesy to deescalate customer complaints.

Skills

  • Active Listening
  • Critical Thinking
  • Cold Calling
  • Leadership
  • Networking
  • Self-Regulation

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

AT&T
12.2021 - Current

Human Resource Coordinator

CityShield LLC
07.2020 - 12.2021

Network Coordinator

Verizon Wireless
01.2017 - 12.2019

Sr. Sales Consultant

Verizon Wireless
03.2014 - 01.2017

Sales Manager

Verizon Wireless
07.2004 - 02.2012

Similar Profiles

CREATE PROFILE
Carlos Escalante