Carlos Espino
El Paso,TX
Summary
Dynamic Dispatcher specializing in complex logistics management and transportation coordination. Excels in enhancing dispatch efficiency and accuracy, contributing to seamless operational flow. Possesses strong communication, problem-solving, and organizational skills essential for thriving in high-pressure environments. Committed to ensuring timely delivery schedules through effective collaboration between drivers, customers, and management.
Overview
9
9
years of professional experience
Work History
Dispatcher
Sand Revolution
Midland, USA
06.2019 - 12.2024
- Gained valuable people interaction and computer proficiency through experience at Sand Revolution.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Ensured timely and efficient material deliveries through effective communication.
- Conducted routine analysis of statistical figures and spreadsheet records for the department.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Front Salesman/Supervisor
Cricket Wireless
El Paso, USA
04.2018 - 06.2019
- Gained hands-on experience in fostering strong customer relationships.
- Created joyful experiences and connections through cell phones.
- Enhanced skills through a rewarding role at Cricket Wireless.
- Recognized as top salesman in the West Texas Region by Cricket Wireless for outstanding performance in 2019.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Addressed customer questions and concerns regarding products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Driver
Axel's Jumping Balloon
El Paso, USA
04.2017 - 09.2017
- Transported event supplies, including jumping balloons and chairs, to different locations.
- Negotiated prices with clients on supplies on a daily basis. Informing them about available inventory.
Register
McDonald's
El Paso, USA
06.2016 - 11.2016
- Ensured outstanding customer satisfaction for all clients.
- Managed opening and closing responsibilities including counting down registers.
- Organized backroom stock and maintained inventory levels as needed.
- Provided excellent customer service while resolving issues or concerns.
- Maintained a clean and orderly checkout area.
- Processed customer payments accurately and efficiently.
- Greeted customers and provided assistance with store inquiries.
- Operated cash register to process cash, check, and credit card transactions.
Education
Associate's Degree - Business Accounting And Economics
El Paso Community College
El Paso, TX08-2019
High School Diploma -
Horizon High School
El Paso, TX01.2013
Skills
- Interpersonal Communication Expertise
- Excel Spreadsheet Management
- Microsoft Word Proficiency
- Presentation Software Expertise
- Effective Organization Skills
- Customer service
- Dispatch coordination
- Call handling
- Data entry
- Verbal and written communication
Awards
- Top Salesman for Cricket Wireless in the West Texas Region, 2019
- Employee of the Month Sand Revolution, 2023
- Employee of the Month Sand Revolution, 2024
Languages
- Spanish
- English
Personal Information
Date of Birth: 11/04/94
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
Sand Revolution
06.2019 - 12.2024
Front Salesman/Supervisor
Cricket Wireless
04.2018 - 06.2019
Driver
Axel's Jumping Balloon
04.2017 - 09.2017
Register
McDonald's
06.2016 - 11.2016
Associate's Degree - Business Accounting And Economics
El Paso Community College
High School Diploma -
Horizon High School
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