Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Estrada

Phoenix,AZ

Summary

Market management professional with strong background in driving sales growth and optimizing market strategies. Adept at team collaboration, adapting to changing needs, and delivering impactful results. Skilled in market analysis, strategic planning, and client relationship management. Reliable, goal-focused, and prepared to contribute to dynamic market environments.

Overview

19
19
years of professional experience

Work History

Market Manager

Sunglass Hut
05.2016 - Current
  • Develops the store’s strategic plan to achieve financial results
  • Accountable for delivering both stores and personal sales goal
  • Drives results and oversees the operations of multiple Sunglass Hut stores within the Phoenix Area
  • Network, recruit, hire new staff, and train using the onboarding tools provided as part of The Sunglass Hut Experience
  • Responsible for all aspects of Associate scheduling pertaining to business needs
  • Strategic Planning: Develop and implement market strategies that align with overall company objectives.
  • Performance Tracking: Monitor key performance indicators (KPIs), prepare reports, and adjust strategies based on market feedback and performance data.
  • Collaboration: Work closely with sales, product development, and customer service teams to ensure consistent messaging and to maximize market opportunities.

Visual Merchandiser and Pricing Manager

JCPenney
05.2013 - 05.2015
  • Oversaw Visual Merchandising for multiple departments within the store
  • Led, managed, and provided work direction to other employees within the team
  • Created and presented planogram Set within the store
  • Responsible for all stockroom processes
  • Oversees receiving, shipping and logistics with third party carrier processes
  • Created and maintained visual standards by department area

Department Manager

JCPenney
05.2006 - 05.2015
  • Models and holds the team accountable for outstanding customer service
  • Actively listens to customer issues to resolve problems in a timely manner
  • Maximizes sales and service by ensuring staff is scheduled appropriately
  • Actively led team in planning and execution of the pricing and signing process
  • Oversees efficient and clean recovery process in the store
  • Provide ongoing training to floor associates
  • Coordinates and delivers store training programs to associates, partners with Customer Experience Supervisor to review progress for onboarding and training
  • Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues and taking immediate action on performance and policy issues on the team
  • Consistently meets established performance standards; scheduling efficiency, associate relations, engagement, customer service, profit, productivity of store

Education

High School -

Mountain Pointe High School
Phoenix, Arizona
05.2006

Skills

  • Store operations
  • Recruitment and hiring
  • Brand awareness
  • Employee scheduling
  • Promotional planning
  • Teamwork
  • Performance analysis
  • Customer service
  • Multitasking
  • Team leadership
  • Active listening
  • Effective communication
  • Customer service management
  • Relationship building
  • Customer relations
  • Team building
  • Staff training/development
  • Goal setting
  • Operations management
  • Inventory tracking and management
  • Employee relations
  • Scheduling
  • Hiring and onboarding
  • Business leadership
  • Strategic planning
  • Schedule management
  • Staff training
  • Inventory control

Timeline

Market Manager

Sunglass Hut
05.2016 - Current

Visual Merchandiser and Pricing Manager

JCPenney
05.2013 - 05.2015

Department Manager

JCPenney
05.2006 - 05.2015

High School -

Mountain Pointe High School

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Carlos Estrada