Carlos Faiers
Klamath Falls,Oregon
Summary
Proven to enhance customer experiences at EL Palacio, adept in drink customization and showcasing exceptional customer service. Balances reliability with sales techniques, achieving seamless operation. Prioritizes cleanliness and menu knowledge, fostering a welcoming environment. Demonstrates a unique blend of interpersonal skills and efficiency, contributing significantly to workplace success.
Overview
14
14
years of professional experience
Work History
Garden Associate
Home Depot
Klamath Falls, Oregon
04.2024 - Current
- Resolved customer complaints promptly and professionally.
- Organized merchandise shelves in the garden section of the store.
- Maintained records of sales transactions and inventory levels in the garden department.
- Demonstrated safe use of gardening tools such as shovels, trowels, rakes, hoes.
- Received deliveries from vendors related to products sold in the garden section.
- Adhered to company policies concerning safety and security procedures in the garden area.
- Participated in seasonal promotions by setting up special displays within the store's garden area.
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Checked stock levels and restocked shelves as needed within the garden department.
BARISTA
Dutch Bros
Klamath Falls, OREGON
01.2017 - Current
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning stand areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Welcomed customers and answered questions regarding menu items and preparation methods
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
BARTENDER
EL Palacio
Klamath Falls, OREGON
04.2013 - Current
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Checked customer identification to verify age requirements for alcohol purchases.
RESTAURANT SERVER
EL Palacio
Klamath Falls, OREGON
05.2010 - Current
- Greeted and accommodated guests, building positive experience from first interaction
- Provided superior quality service to ensure highest satisfaction levels among guests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings
- Efficiently managed large groups of diners during peak hours without compromising on quality of service
- Attended company and restaurant required trainings and meetings, improving skills.
CLOTHING SALES ASSOCIATE
Rue 21
Klamath Falls, OREGON
02.2012 - 06.2012
- Stocked and replenished merchandise according to store merchandising layouts
- Applied problem-solving abilities when resolving customer issues or complaints in a timely manner
- Demonstrated excellence in customer service and communication skills by providing knowledgeable advice to customers regarding clothing styles, sizes, and colors
- Utilized knowledge of fashion trends to effectively promote new products and services to customers
- Accurately received, ticketed, and stocked merchandise
- Marked clearance products with updated price tags
- Maintained up-to-date product knowledge on current fashions, fabrics, colors, and trends.
Education
BACHELOR OF SCIENCE (B.S.) IN SMALL BUSINESS MANAGEMENT -
Oregon Institute of Technology
Klamath Falls, OR, US06.2016
Skills
- Customer service
- Order taking
- Reliability
- Menu knowledge
- Cleanliness
- Sales techniques
- Drink customization
- Cash Handling
- Store Organization
- Creative Thinking
- Active Listening
- Teamwork and Collaboration
Timeline
Garden Associate
Home Depot
04.2024 - Current
BARISTA
Dutch Bros
01.2017 - Current
BARTENDER
EL Palacio
04.2013 - Current
CLOTHING SALES ASSOCIATE
Rue 21
02.2012 - 06.2012
RESTAURANT SERVER
EL Palacio
05.2010 - Current
BACHELOR OF SCIENCE (B.S.) IN SMALL BUSINESS MANAGEMENT -
Oregon Institute of Technology
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