Summary
Work History
Education
Skills
Timeline
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Carlos Fernandez

Belford,NJ

Summary

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Work History

General Manager

Attilio's Villagio Restaurant & Pizzeria
Lincroft, NJ
08.2022 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Led employee evaluations with constructive feedback to boost performance.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Restaurant Owner

Pomodoro Rosso Italian Grill & Pizzeria
Atlantic Highlands, NJ
04.2011 - 08.2022
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Optimized profits by controlling food, beverage and labor costs.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Established standards for quality control, customer service, health and safety regulations.
  • Coordinated catering services when requested by customers .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Created promotions and special events to attract customers and boost sales.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.

Restaurant Manager

Villa Pizza & Restaurant
Middletown, NJ
01.2009 - 03.2011
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assisted with kitchen preparation during peak times as needed.
  • Created new menu items based on customer feedback and industry trends.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

English As A Second Language (ESL)

ALCC American Language
New York, NY
03-2014

Skills

  • Workflow Planning
  • Sales
  • Quality Management
  • Staff Supervision
  • Financial Administration
  • Business Administration
  • Expense Control
  • Loss Prevention
  • Vendor Sourcing
  • Account Management
  • Purchasing and Planning
  • Motivation

Timeline

General Manager

Attilio's Villagio Restaurant & Pizzeria
08.2022 - Current

Restaurant Owner

Pomodoro Rosso Italian Grill & Pizzeria
04.2011 - 08.2022

Restaurant Manager

Villa Pizza & Restaurant
01.2009 - 03.2011

English As A Second Language (ESL)

ALCC American Language

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Carlos Fernandez