Carlos Fernandez
Dickinson,TX
Summary
Experienced in Customer Service. Knowing how to engage with people in order to leave a lasting impression. Skilled in problem-solving, communication, and teamwork. Familiar with Microsoft Office and other computer software. Ability to work under pressure and adapt to different environments. A bilingual English/Spanish speaker with a passion for people and teamwork. Goal-oriented and eager to grow with the right team and people.
Overview
6
6
years of professional experience
Work History
Data Input/Front Office Associate
B.F Education Consulting Agency
11.2022 - 08.2024
- I was mainly in charge of accurate data input or corrections into computer files.
- Managed our data input and keeping up-to-date records. I also reduced errors in the information, ensuring everything was recorded in the company databases.
- Reduced errors in financial statements by consistently reviewing and verifying before anything was finalized or processed.
- I collaborated with other departments to verify our work and to handle incorrect invoices.
Data Security Assistant
Dynast Solutions San Antonio
05.2023 - 07.2023
- First hands look at the field I was trying to break into at the time
- Wonderful experience and got to learn some of the behind the scenes of what goes into just storing sensitive information for hundreds of people.
- On hands experience in an office environment and working to meet our assigned projects
Office Coordinator/Front Desk Assistant
Village On The Lake -Nasa
07.2020 - 11.2022
- I was in charge of maintenance requests ensuring that repairs or replacements were completed as needed to prevent downtime.
- I assisted with the hiring process, conducting interviews and training new employees to promote a welcoming environment
- Managed our office activities by maintaining communication between clients, tracking records, and filing all documents promptly and efficiently
- Improved client satisfaction by responding to inquiries and resolving issues in a professional manner with tenants
- I managed scheduling for employees, ensuring coverage for our business hours
Dental Assistant Specialist
St Thomas Family Care
09.2018 - 02.2020
- I was responsible for the check in process for dozens of clients who walked in for there appointments and the first face that would see them.
- I learned the appointment setting process and would make consistent outward calls in order to confirm information and setup appointment times and dates that would work.
- Ensured smooth daily operations by effectively coordinating appointments and managing the front desk when needed.
- I trained and mentored team members to provide customer service and maintain a clean and organized front area.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
High School Diploma -
Dickinson High School
Bachelors - Data Security
University of Houston-Clear Lake
2700 Bay Area Blvd, Houston, TX 7705805.2027
Associates Degree - Business
College Of The Mainland
1200 N Amburn Rd, Texas City, TX 7759105.2023
Skills
- Customer Service Experienced
- Communication Experienced
- Teamwork Experienced
- Problem-solving Experienced
- Microsoft Office
- Adaptability Expert
- Bilingual Communication
- Leadership Experienced
Timeline
Data Security Assistant
Dynast Solutions San Antonio
05.2023 - 07.2023
Data Input/Front Office Associate
B.F Education Consulting Agency
11.2022 - 08.2024
Office Coordinator/Front Desk Assistant
Village On The Lake -Nasa
07.2020 - 11.2022
Dental Assistant Specialist
St Thomas Family Care
09.2018 - 02.2020
High School Diploma -
Dickinson High School
Bachelors - Data Security
University of Houston-Clear Lake
Associates Degree - Business
College Of The Mainland
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