Carlos Fernández

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• Provided advice, make recommendations and implement problem-solving strategies and training when business needed to re-energize.

• Coordination and strategic planning of paper mill products for offset printing companies nationwide.
• Maintain current knowledge of evolving price changes in marketplace.
• Monitor service after sale and implement quick and effective problem resolutions.

• Nationwide Sales of Drywall, accessories and various finishing materials for residential and commercial construction
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry events and conventions to expain sales opportunities.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Implemented systems and procedures to increase sales.

• Established Operational procedures and maintained HACCP certification for an Agricultural exporter of fruits ( mainly Cucumber and Bell peppers ) to the USA
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Trained and guided team members to maintain high productivity and performance metrics.