Carlos Ferreiras
Newark,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst
Tata Consulting Services
07.2022 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Skilled at working independently and collaboratively in a team environment
- Extend use of monitoring platforms (Splunk, Netcool, HP OpenView)
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Cloud Support Engineer
Nap Del Caribe, INC
07.2008 - 03.2022
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Used metrics to monitor application and infrastructure performance.
- Reviewed existing systems and made recommendations for improvements.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Maintained situational awareness with detailed documentation of incidents and daily log updates.
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
IT Technician
Carlos Nouel & Associates
03.2006 - 06.2008
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Education
Bachelor of Science - Computer And Information Sciences
PUCMM
Santo Domingo, Dominican RpublicAssociate of Science - Network And System Administration
Institituto Tecnologico De Las Americas
La Caleta, Republica Dominicana05.2006
High School Diploma -
Santa Teresita High School
Santo Domingo, Republica Dominicana07.2001
Skills
- System and Network Security
- Hardware Installation and Maintenance
- Data Center Migrations
- Storage Virtualization
- Configuration and Management
- Monitoring tools
- Technical Documentation and Reporting
- VMware Infrastructure
- Security Standards
- Technical Implementation
- Diagnosis and Troubleshooting
- Virtual and Cloud Technologies
Certification
- Microsoft certified Solutions Associate: Office 365 - 2019
- CompTIA A+ - 2008
Timeline
Infrastructure Analyst
Tata Consulting Services
07.2022 - Current
Cloud Support Engineer
Nap Del Caribe, INC
07.2008 - 03.2022
IT Technician
Carlos Nouel & Associates
03.2006 - 06.2008
Bachelor of Science - Computer And Information Sciences
PUCMM
Associate of Science - Network And System Administration
Institituto Tecnologico De Las Americas
High School Diploma -
Santa Teresita High School
- Microsoft certified Solutions Associate: Office 365 - 2019
- CompTIA A+ - 2008
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