Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
ResearchAssistant

Carlos Flores

Austin,TX

Summary

Proactive and adaptable, I leveraged creativity and problem-solving skills at Austin Couch Potato to enhance customer satisfaction and store efficiency. My role in improving team morale and maintaining safety protocols showcases my ability to drive positive change. Achieved notable sales goals through effective communication and self-motivation, embodying a commitment to excellence and continuous professional development.

Overview

7
7
years of professional experience

Work History

Store Support Specialist

Austin Couch Potato
03.2019 - Current
  • Continuously sought out opportunities for professional development in order to stay current with industry trends and best practices.
  • Played a vital role in improving overall team morale by offering constructive feedback during regular performance reviews.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Enhanced store efficiency by maintaining inventory levels and organizing merchandise displays.
  • Facilitated strong relationships between customers, suppliers, and internal teams through clear communication channels and professional conduct at all times.
  • Collaborated with team members to achieve sales goals and deliver exceptional customer service.
  • Maintained a clean, safe, and well-stocked store environment for both customers and coworkers.

Cashier

Goodwill
02.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Coordinated auctions, raffles, or other special activities within the fundraiser-ensuring smooth operation throughout the entire process.

Education

McCollum High School
San Antonio, TX

Skills

  • Workplace safety- being aware of risks, following safety protocols, and prioritizing safety in all work activities to prevent harm
  • Creativity -creative thinking outside of the box to come up with solutions
  • Problem solving-finding solutions to issues
  • Active listening-collecting information and receiving directions from others
  • Adaptability -adjusting well to changing work environment
  • Time management- completing tasks and projects on time while maintaining a work-life balance
  • Self motivation- the ability to drive myself to achieve goals and complete tasks without needing external pressure or constant supervision
  • Policy enforcement-Demonstrating a thorough understanding of company policies and procedures

Additional Information

Forklift operator for Austin Couch Potato

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Support Specialist

Austin Couch Potato
03.2019 - Current

Cashier

Goodwill
02.2018 - 03.2019

McCollum High School

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Carlos Flores