Carlos Flores
Oklahoma City,OK
Summary
Certified IT Specialist with 6+ years of experience in troubleshooting, Intune deployment, Azure security, and incident response. Skilled in mobile device management, phishing simulations, and CMMC Level 1 compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Dale Rogers Training Center
06.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Oversaw IT asset procurement, upgrades, and retirement
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Setup configuration profiles and compliance policies for Android and iOS devices using Microsoft Intune
- Integrated Apple Business Manager to Intune go iOS management.
- DNS Content Filtering management & Whitelisting
- Supported CMMC Level 1 compliance initiatives
Help Desk Support Specialist
Apex Systems
10.2019 - 11.2020
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Diagnosed and troubleshot hardware, software and network issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Education
Associate of Applied Science - Computer Science
Oklahoma City Community College
Oklahoma City, OK05-2021
Skills
- Phishing simulations
- Malware analysis
- DNS content filtering
- Azure and Cloud security
- MDM
- Technical documentation
- Incident response
- VoIP system
- Network diagnostics
- Security protocols
- TCP/IP
Certification
- Comptia CySA+ - 9/11/2025
- Comptia Security+ - 2/07/2025
- Comptia Network+ - 10/25/2025
- Microsoft Certified: Azure Security Engineer Associate (AZ-500) - 5/16/2025
Languages
Spanish
Timeline
IT Specialist
Dale Rogers Training Center
06.2021 - Current
Help Desk Support Specialist
Apex Systems
10.2019 - 11.2020
Associate of Applied Science - Computer Science
Oklahoma City Community College