As a seasoned Director of Quality & Procurement at Roll Em up Taquitos, I spearheaded quality assurance and procurement strategies, significantly reducing costs to under 25%. My expertise in supplier quality management and operational excellence, coupled with a strong work ethic and exceptional team leadership, drove company-wide efficiency and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Director of Quality & Procurement
Roll Em up Taquitos Franchisor
05.2019 - 10.2024
Made recorded and produced all recipes starting from 1st location at store level. To managing all production for entire company. Over 20 locations open
Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
Held oversight for all corporate and franchisee purchases resulting in agreement programs, rebates for restaurant owners driving food and paper cost down. To under 25%
Worked directly with farms and major proteins vendors to get lowest prices for production facilities. Providing facilities with low cost items helps reduce costs for our products. Even helping production plants save on their own.
Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores for entire company.
Implemented a robust supplier management program, ensuring alignment with company goals while mitigating supply chain risks.
Championed lean manufacturing initiatives, driving waste reduction efforts and increasing operational efficiency across the organization.
Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
Championed the adoption of automated quality control systems, reducing human error while increasing efficiency in identifying potential defects.
Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
Inspected products and worker progress throughout production.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Reported production malfunctions to managers and production supervisors.
Specified quality requirements of raw materials with suppliers.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Chef
Cheesecake Factory Inc
03.2021 - 12.2021
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Maintained well-organized mise en place to keep work consistent.
Handled and stored food to eliminate illness and prevent cross-contamination.
Reduced food waste with strategic menu planning and inventory control techniques.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.