Carlos Frias
Moreno Valley
Summary
Dynamic Amazon Air Associate with proven leadership and customer service skills, recognized for enhancing operational efficiency and developing effective training materials. Expert in managing high-volume outbound flights and ensuring compliance with service level agreements, while demonstrating exceptional attention to detail and reliability in fast-paced environments.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Amazon Air Associate
Amazon
06.2023 - Current
- Collaborated with cross-functional teams to enhance operational efficiency.
- Developed training materials to onboard new associates effectively.
- Managed supporting 5 outbound flights equaling 130k-200k on a daily ensuring all freight is captured and containerized.
- Monitoring flow processes to stabilize recirculation rates to minimize multiple touches on packages.
- Partnered with Ramp Load Planners to ensure Service Level Agreements are met and customers promises are fulfilled.
- Recognized as a top leading Process Assistant providing Information and teaching new Process Assistants and new Area Managers entering the department.
- Leading the incoming work from downloaded flight and organizing the team to hold rates up to 2000 parcel and 4000-5000 in smalls of flow per 15 min segment.
- Perform the duties of the Area Manager when the Area Manager is not on-site.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Flexible schedule
- Product knowledge
- Performance improvement
- Reliability
- Management support
Languages
Spanish
Limited Working
Timeline
Amazon Air Associate
Amazon
06.2023 - Current
High School Diploma -
Vista Del Lago High School