Carlos Galindez
Orlando,FL
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
3
3
years of professional experience
Work History
Customer Sales and Service Expert
Polo Ralph Lauren Children's Factory Store
05.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Answer the customers via phone and different methods to do orders which include face time emails and text messages
- Complete knowledge of different resources to find sizes and handle the technologies in the store
- Guarantee Store qualities assurance KPI
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2022
Skills
- Attention to Detail
- Quality Assurance
- Problem Solving
- Written Communication
- Microsoft Office Suite
- Effective Communication
- Cash Handling
- Telephone Etiquette
- Returns and Exchanges
- Order Processing
- Organization
- Positive Attitude
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Sales and Service Expert
Polo Ralph Lauren Children's Factory Store
05.2021 - Current
High School Diploma -
Olympia High School
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