Carlos Garcia
Los Fresnos,TX
Summary
Recent Graduate with Bachelor's degree in Criminal Justice with minor in engineering. With the innovative professional with proven track record of driving engagement through creative strategies. With 7 years of experience in social media navigation and marketing. Including 3+ years of video editing and uploading to Youtube. Owner of Tuned Engines and head marketing. Including multiple years of customer service expirince.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Intuit
08.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Cashier
Goodyear Auto Service Center
05.2020 - 07.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Helped Customers with any questions
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Associate
Home Depot
07.2019 - 04.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Cashier
Chick-fil-A
03.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Criminal Justice
Texas State University
San Marcos, TX05.2022
Associate of Arts - Minor Engeneering
Texas State University
San Marcos, TX05.2022
Skills
- Owner and operator of Tuned Engines Youtube channel
- Video Editor/Video Maker
- Free Lancer photographer
- Writing and editing skills
- Social Media Savvy
- Customer service and relationship building
- Data Entry certified in Adobe
- Google Workspace
- Fluent in Spanish and English
- Well knowledge in Windows and Mac
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Intuit
08.2021 - 12.2023
Customer Service Cashier
Goodyear Auto Service Center
05.2020 - 07.2021
Associate
Home Depot
07.2019 - 04.2020
Cashier
Chick-fil-A
03.2018 - 02.2019
Bachelor of Arts - Criminal Justice
Texas State University
Associate of Arts - Minor Engeneering
Texas State University
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