Carlos Garcia
Houston,TX
Summary
Experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to maintain superior customer service and communicate with tact and diplomacy. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Articulate, enthusiastic and results-oriented with passion for building relationships, creating a positive and motivating environment and contributing to the company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Orangetheory Fitness
Houston, TX
01.2022 - Current
- Manage customer service inquiries and complaints in a timely manner.
- Supervise daily operations including scheduling shifts, assigning duties.
- Communicate regularly with customers to gain insights into their needs.
- Provide guidance and support to newer staff members on daily tasks, projects, and objectives.
- Collaborate with management on developing strategic plans for achieving business goals.
- Implement training processes for newly hired employees.
Lead Server
Flip n' Patties
Houston, TX
01.2020 - 12.2021
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to guests, resolving any issues in a professional manner.
- Ensured all food orders were accurate and delivered to customers tables.
Skills
- Customer Rapport
- Customer Retention
- Handling Customer Complaints
- Staff Training and Development
- Team Building
- Task Prioritization
- Time management
- Product and Service Knowledge
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Orangetheory Fitness
01.2022 - Current
Lead Server
Flip n' Patties
01.2020 - 12.2021
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