Carlos Garcia
Montebello,CA
Summary
Proven leader with a track record of strategic sales growth and operational enhancements at P&J Deli Market-Restaurant. Excelled in logistics management and fostering team leadership, significantly improving customer satisfaction and employee productivity. Skilled in inventory management and problem-solving, adept at driving process improvements and maintaining high performance standards. Seasoned Operations Manager and talented leader 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Achieved meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager of Operations
P&J Deli Market- Restaurant
11.2011 - 05.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Product Manager
Aqua Flow Water Pumps for Jacuzzi’s and Suimming P
02.2002 - 11.2011
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Education
Manufacturing Manager
Cal Poly Pomona
Pomona, CA05.2002
GED -
El Rancho High School
Pico Rivera, CA06.1990
Skills
Logistics Management
Decision-Making
Customer Service
Staff Management
Team Leadership
Inventory Management
Delegation
Assignment Delegation
Problem-Solving
Employee relations and conflict resolution
Warehouse Operations
Policies and procedures implementation
Work flow planning
Process improvement strategies
Sales background
Production
Certification
ISO 90001 fork lift driver
Fork lift operating 20 years + experience
Loading and unloading trucks . Stockings materials on shedding shipping and reciving
Languages
English and Spanish
Full Professional
Timeline
Manager of Operations
P&J Deli Market- Restaurant
11.2011 - 05.2024
Product Manager
Aqua Flow Water Pumps for Jacuzzi’s and Suimming P
02.2002 - 11.2011
Manufacturing Manager
Cal Poly Pomona
GED -
El Rancho High School
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