Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Garza

Fort Worth,United States

Summary

PROFESSIONAL SUMMARY Highly accomplished finance professional with a strong academic foundation in finance from Mexico's leading university. Skilled in marketing campaigns, product implementation, financial projection, and data analytics, gained through participation in a prestigious program offered by the university. Backed by a year of valuable experience at Vanguard as a Transfer of Asset Specialist, where I excel in opening accounts, transferring assets, and providing in-depth knowledge of Vanguard's comprehensive range of products and services. Known for delivering exceptional results and maintaining a client-centric approach, I am now seeking new opportunities to leverage expertise and contribute to the success of an esteemed organization.

Overview

7
7
years of professional experience

Work History

Client Case Representative/Onboarding Specialist

Vanguard
07.2022 - Current
  • Showcased my resourcefulness and problem-solving acumen by effectively resolving issues encountered during the transfer process, particularly those involving rejections or incomplete processing.
  • $29,007,754 in committed Assets for fiscal year 2023.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Facilitated the seamless transfer of client assets by meticulously reviewing Vanguard's transfer requirements and researching the specific transfer prerequisites of their current financial institutions. Proficiently examined and verified all paperwork to ensure precise details, subsequently initiating transfer cases with precision.
  • Developed a customized Excel tool aimed at optimizing team efficiency, resulting in an impressive average reduction of 200 seconds in talk time per transfer call.
  • Rapidly mastered the intricacies of change of ownership procedures, offering invaluable support to clients navigating major life transitions like divorce. I orchestrated smooth transitions, ensuring beneficiaries' seamless inheritance and the effortless transfer of portfolios into estates and trusts. Moreover, I actively facilitated both internal and external gifting and donations, broadening our clients' financial planning horizons and expanding their philanthropic impact.
  • Proficiently assisted clients with a wide spectrum of account openings, including both non-retirement and retirement accounts. Delivered tailored guidance and support to meet individual financial goals and preferences.
  • Assumed managerial responsibilities, including leading meetings, coaching team members, and handling escalated calls on behalf of my manager, actively seeking opportunities to gain experience in advanced tasks and contribute to the team's success.
  • Achieved a noteworthy promotion within just three months of commencing my role as an Onboarding Specialist, showcasing dedication and rapid advancement within the organization.
  • Successfully completed the Wealth Management Specialist program accredited by the College of Financial Planning, fulfilling the prerequisite for eligibility to apply for the Vanguard CFP Cadre program.
  • Consistently achieved an impressive average rating of 4.5 out of 5 on client satisfaction surveys, which are distributed after every client interaction, reflecting a high level of service excellence and client rapport.

Service Representative

GM auto detail
06.2016 - 06.2022
  • During my tenure at my father's business, I played a pivotal role in enhancing customer satisfaction and driving operational excellence
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Responded to customer calls and emails to answer questions about products and services
  • Accepted payments and updated accounts with latest information
  • This proactive approach not only bolstered our customer relationships but also propelled the growth of the business
  • I assisted in the construction of company balance sheets, enabling a comprehensive understanding of our financial position and facilitating informed decision-making
  • Furthermore, my innovative thinking and strategic mindset led to the implementation of cost-saving initiatives, resulting in enhanced profitability and increased company earnings
  • Recognizing the importance of a motivated and well-trained workforce, I took an active interest in ensuring our employees felt supported and empowered
  • I implemented measures to foster a positive work environment, ensuring that our workers were provided with adequate training and guidance to excel in their roles
  • By prioritizing their well-being and professional development, I contributed to a cohesive and efficient workforce, ultimately driving the success of the company.

Education

Bachelor of Business Administration - Finance

Tecnológico De Monterrey
06.2022

Skills

  • FINRA Series 7 Certification
  • FINRA Series 63 Certification
  • Customer Relationship Management (CRM)
  • Account Management Expertise
  • Strong Leadership Abilities
  • Proficient in Financial Analysis
  • Effective Communication Skills
  • Advanced Microsoft Excel Proficiency
  • Sharp Critical Thinking Acumen
  • Proven Problem-Solving Aptitude

Timeline

Client Case Representative/Onboarding Specialist

Vanguard
07.2022 - Current

Service Representative

GM auto detail
06.2016 - 06.2022

Bachelor of Business Administration - Finance

Tecnológico De Monterrey

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Carlos Garza