Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Gomez

Dallas,Tx

Summary

Looking to grow within a corporation, prove my abilities and improve both business and personal experience. I am confident in my abilities of providing excellent customer service and conflict resolution.

Overview

11
11
years of professional experience

Work History

Team Lead - Office Service Representative

Exela Technologies
01.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Completed production and quality assurance reports monthly.
  • Communicated directly with client on status of requests or concerns.
  • Worked with team to identify areas of improvement.
  • Receptionist - answered incoming and outgoing calls.
  • Assisted with Conference room set ups.
  • Managed inventory for office supplies.

Office Services Representative

Exela Technologies
11.2018 - 12.2021
  • Ensured punctual delivery of mail and packages by managing internal mail distribution system effectively.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Processed incoming and outgoing mail and packages.
  • Supported staff on large copy jobs and assignments.
  • Used scan equipment to review documents.
  • Maintained the highest levels of customer service while demonstrating a friendly and cooperative attitude.

Office Services Representative

Canon Business Process Services
01.2018 - 08.2018
  • Managed front desk area by welcoming and greeting visitors and answered incoming calls.
  • Managed office supplies inventory.
  • Shipped and received incoming mail. Distributed incoming and outgoing mail.
  • Ensured copiers were working properly daily (cleared paper jams and informed technicians of specific issues.)
  • Metered USPS outgoing mail daily.
  • Performed furniture and conference room set ups.

Pawnbroker

Cash America Pawn Shop
07.2017 - 12.2017
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on valuable items after closely inspecting.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Checked, organized and displayed inventory attractively to promote interest.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Welcomed customers to shop and offered to answer questions on merchandise.

Warehouse Worker

Amazon Fulfillment Center
11.2015 - 06.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Sales Associate

Dallas Area Habitat For Humanity
12.2014 - 10.2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds.

Sales Associate

Express
06.2014 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies..
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Vehicle Inspector

Parra Motors
08.2013 - 09.2014
  • Test drove vehicles to check if the car had any issues.
  • Prepared reports on vehicles' condition after inspection.
  • Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.


Education

High School Diploma -

W. H. Adamson High School
2013

Skills

- Proficient in Spanish and English

-Excellent communication and networking skills

- The ability to follow instructions and deliver quality results

- Successful working in a team environment, as well as independently

- Ability to multitask and work under pressure

- Proficient in Microsoft product

Timeline

Team Lead - Office Service Representative

Exela Technologies
01.2022 - Current

Office Services Representative

Exela Technologies
11.2018 - 12.2021

Office Services Representative

Canon Business Process Services
01.2018 - 08.2018

Pawnbroker

Cash America Pawn Shop
07.2017 - 12.2017

Warehouse Worker

Amazon Fulfillment Center
11.2015 - 06.2017

Sales Associate

Dallas Area Habitat For Humanity
12.2014 - 10.2015

Sales Associate

Express
06.2014 - 11.2014

Vehicle Inspector

Parra Motors
08.2013 - 09.2014

High School Diploma -

W. H. Adamson High School

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Carlos Gomez