Carlos Gomez
Lawrenceville,GA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
AutoZone
Atlanta, GA
06.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
Commercial Sales Manager
AutoZone
Atlanta, GA
10.2012 - 06.2020
- Maintained relationships with existing clients by providing superior customer service.
- Recruited, trained, coached, and managed sales personnel.
- Analyzed data to identify areas of improvement in the organization's sales process.
Education
Associate of Science - Business Administration
Gwinnett Technical College
Lawrenceville, GA05-2013
Skills
- Fully Bilingual (English & Spanish)
- Store operations oversight
- Retail Inventory Management
- Talent Recruitment
- Promotional planning
- Project Management
- Budget Administration
- Store Merchandising
- Employee Training
- Customer Service Management
- Operations Management
- Team Development
- Supply Ordering
- Payroll Management
- POS Systems
- Risk Management
- Shift Scheduling
- Customer Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
AutoZone
06.2020 - Current
Commercial Sales Manager
AutoZone
10.2012 - 06.2020
Associate of Science - Business Administration
Gwinnett Technical College
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