Carlos Gomez
Lester Prairie,MN
Summary
Mechanical Engineer and Software Programming Technician with experience in quality control, technical support, and operational process improvement. Combines a solid foundation in mechanical system design and maintenance with strong skills in automation, data analysis, and technology integration. Recognized for analytical thinking, results-oriented performance, and the ability to merge mechanical and digital solutions to drive continuous improvement.
Overview
3
3
years of professional experience
Work History
Quality Supervisor
Inversiones La Gran Victoria
12.2021 - 05.2024
- Inspect and assess the condition of incoming vehicles.
- Schedule and direct preventive and corrective maintenance tasks.
- Guide restoration and beautification work as required.
- Validate results for exterior and interior finishes of the vehicle or related finishes together.
- Perform driving tests to determine fit and assembly quality.
- Verification of the legal origin of vehicles and background checks on previous owners.
Technical Support Agent
Atento Telecomunicaciones
04.2021 - 11.2021
- Provided technical support for telecom services, resolving customer inquiries and issues efficiently.
- Assisted clients in troubleshooting hardware and software problems, enhancing user satisfaction.
- Documented support interactions accurately, contributing to knowledge base improvement and training resources.
- Collaborated with cross-functional teams to escalate unresolved issues, ensuring timely resolutions.
Education
English-as-a-Second-Language Education
SW Metro’s Adult Education
Chaska, MNMechanical Engineering -
Universidad Industrial De Santander
Bucaramanga, Santander10.2024
CNC Lathe And Milling Machine Seminar -
SENA
Bucaramanga, Santander09.2017
Software Programmer Technician -
SENA
Bucaramanga, Santander12.2013
Skills
- Structural and thermal analysis
- Mechanics of materials
- Analysis of energy systems, engines, cooling, etc
- Manufacturing and industrial processes
- Predictive and preventive maintenance
- Logical and mathematical thinking
- Ability to diagnose and resolve faults
- Process and design optimization
- Coordination of maintenance or production teams
- Evidence-based technical decision-making
- Technical communication
- Interpretation of drawings and geometric tolerances
- Use of measuring tools and equipment
- Industrial safety and quality control
- Digital design and basic programming (SolidWorks, MATLAB, C)
Languages
Spanish
Native or Bilingual
English
Limited Working
Portuguese
Elementary
Timeline
Quality Supervisor
Inversiones La Gran Victoria
12.2021 - 05.2024
Technical Support Agent
Atento Telecomunicaciones
04.2021 - 11.2021
English-as-a-Second-Language Education
SW Metro’s Adult Education
Mechanical Engineering -
Universidad Industrial De Santander
CNC Lathe And Milling Machine Seminar -
SENA
Software Programmer Technician -
SENA