Summary
Work History
Education
Skills
Timeline
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Carlos Gomez

Albuquerque,NM

Summary

Dedicated professional with strong customer service skills and extensive experience.

Proven ability to enhance customer satisfaction

Work History

Landscaper

Hilltop
Albuquerque, NM
2007 - 2014
  • Maintained residential and commercial landscapes, including mowing, trimming, pruning, planting and weeding.
  • Operated landscaping equipment such as mowers, trimmers, blowers and hand tools safely and efficiently.
  • Assisted with landscape design, installation, and renovation projects, including flowerbeds, sod, irrigation and hardscaping.

Customer Service Representative Team Lead

Time Warner Cable
Colorado Springs, CO
2001 - 2004
  • Led team to resolve customer inquiries and issues efficiently.
  • Trained new representatives on systems and best practices for service excellence.
  • Implemented process improvements that enhanced customer satisfaction scores.
  • Monitored team performance metrics to ensure adherence to service standards.
  • Diagnosed and troubleshoot service problems, guiding customers through solutions.

Sales Supervisor

MCI
Colorado Springs, CO
2001 - 2004
  • Supervised daily sales operations to ensure consistent achieve performance goals while maintaining team productivity and customer satisfaction.
  • Trained and mentored new sales associates in product knowledge and customer engagement techniques.
  • Analyzed sales data to identify trends and recommend strategies for revenue growth.
  • Collaborated with management to develop promotional strategies that enhanced market presence.

Education

High School Diploma -

GED

Skills

  • Strong work ethic
  • Hard-working, Dedicated and Versitile
  • Strong Customer Service Skills
  • Flexible and adaptable
  • Proactive approach, solution-focused approach

Timeline

Landscaper

Hilltop
2007 - 2014

Customer Service Representative Team Lead

Time Warner Cable
2001 - 2004

Sales Supervisor

MCI
2001 - 2004

High School Diploma -

GED

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Carlos Gomez