Carlos Goncalves
Westerville
Summary
Results-driven consultant with expertise in client relationship management and problem-solving. Proven ability to enhance customer engagement and improve satisfaction through data-driven strategies and tailored product recommendations.
Overview
15
15
years of professional experience
Work History
Consultant
NISSEY MOTORS VILHENA LTDA
VILHENA, RO
05.2022 - 02.2024
- Conducted market research to identify new sales opportunities and target demographics.
- Collaborated with marketing team to create promotional strategies and materials for product launches.
- Analyzed sales data to refine approaches, enhance customer engagement, and improve conversion rates.
- Implemented feedback mechanisms to gather customer insights, informing product development decisions.
- Established performance benchmarks for team members, fostering a culture of accountability and excellence.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Information Technology Support Specialist
SOCIEDADE EDUCACIONAL DE RONDONIA
VILHENA
03.2015 - 12.2020
- Diagnosed and resolved technical issues for hardware and software systems, enhancing user productivity.
- Provided training and support to staff on IT tools and applications, improving overall tech proficiency.
- Implemented process improvements for IT service requests, streamlining response times and increasing efficiency.
- Managed system upgrades and installations, ensuring minimal disruption to daily operations.
- Collaborated with cross-functional teams to identify technology needs and propose effective solutions.
Installer
TELEMONT ENGENHARIA DE TELECOMUNICAÇÃO
VILHENA,RO
10.2014 - 06.2015
- Installed telecommunications equipment at client sites following safety protocols and industry standards.
- Collaborated with team members to troubleshoot and resolve installation issues efficiently.
- Operated tools and machinery to ensure precise installation of cabling systems.
- Conducted site surveys to assess installation requirements and prepare project plans.
- Managed inventory of materials and tools, ensuring availability for ongoing projects.
- Assisted in maintaining accurate documentation of installations for compliance purposes.
Technical Specialist
PROVEDOR DE INTERNET VIP
VILHENA,RO
12.2013 - 07.2014
- Troubleshot technical issues for clients, ensuring prompt resolution and high satisfaction.
- Assisted in network configuration and optimization to enhance service delivery.
- Conducted routine system checks, identifying potential issues before escalation.
- Collaborated with team members to streamline support processes and improve response times.
Installation and Service Technician
INTERNET 5.8 LTDA
VILHENA, RO
02.2014 - 06.2014
- Installed and configured internet equipment for residential and commercial clients.
- Conducted troubleshooting for connectivity issues, enhancing customer satisfaction.
- Maintained accurate records of service calls and equipment inventories.
- Assisted in training new technicians on installation protocols and safety measures.
- Collaborated with team members to streamline service processes, improving efficiency.
- Implemented quality checks on installations to ensure compliance with industry standards.
- Responded promptly to emergency service requests, minimizing downtime for clients.
Technical Consultant
VIP SERVIÇOS DE TELECOMUNICAÇÃO
VILHENA,RO
02.2009 - 11.2009
- Analyzed client requirements to deliver tailored technical solutions.
- Collaborated with cross-functional teams to streamline project execution.
- Implemented system upgrades, enhancing operational efficiency and user experience.
- Provided technical support, resolving issues promptly to minimize downtime.
- Conducted system testing and validation to ensure functional integrity and accuracy.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
Education
Bachelor of Science - DIREITO
FACULDADE UNINASSAU DE VILHENA
VILHENA, RO03-2024
Bachelor of Science - Information Technology
UNIVERSIDADE PITAGORAS UNOPAR
LONDRINA, PR03-2018
MBA - GESTÃO DE PESSOAS E RECURSOS HUMANOS
FACULDADE DE EDUCAÇÃO E CULTURA DE VILHENA - UNESC
VILHENA,RO12-2020
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Customer relationship management
- Goal setting
- Public speaking
- Client engagement
- Work Planning and Prioritization
- Continuous improvement
- Organizational development
Timeline
Consultant
NISSEY MOTORS VILHENA LTDA
05.2022 - 02.2024
Information Technology Support Specialist
SOCIEDADE EDUCACIONAL DE RONDONIA
03.2015 - 12.2020
Installer
TELEMONT ENGENHARIA DE TELECOMUNICAÇÃO
10.2014 - 06.2015
Installation and Service Technician
INTERNET 5.8 LTDA
02.2014 - 06.2014
Technical Specialist
PROVEDOR DE INTERNET VIP
12.2013 - 07.2014
Technical Consultant
VIP SERVIÇOS DE TELECOMUNICAÇÃO
02.2009 - 11.2009
Bachelor of Science - DIREITO
FACULDADE UNINASSAU DE VILHENA
Bachelor of Science - Information Technology
UNIVERSIDADE PITAGORAS UNOPAR
MBA - GESTÃO DE PESSOAS E RECURSOS HUMANOS
FACULDADE DE EDUCAÇÃO E CULTURA DE VILHENA - UNESC