Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Gonzales

Queens,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Site Manager

SBM
Queens, NY
06.2023 - Current
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Managed daily and monthly work orders to meet customer satisfaction.
  • Increased employee productivity through comprehensive training programs and performance evaluations.
  • Oversaw all daily operations and equipment maintenance.
  • Inspected cleanliness of common areas and offices.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Performed regular job site inspections thru 4insite to ensured quality control standards.
  • Facilitated smooth transitions between project phases by maintaining meticulous documentation and clear communication channels.

Shift Manager

ISS Facility Services
Queens, NY
11.2013 - 05.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Performed daily janitorial and facilities review to meet customer satisfaction.
  • Ensured inventory accuracy by conducting regular audits, organizing stock, and managing product orders as needed.

Project Manager

ABM Industries
Queens, NY
08.2007 - 11.2013
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Scheduled and facilitated meetings between client and customers to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Assisted in the hiring process, interviewing candidates and making recommendations for new hires based on their qualifications.
  • Managed and build a strong relationship with clients as American Airlines, American Eagle, British Airways, Delta Airlines, North Shore LIJ hospital and Verizon.

Education

Building And Property Maintenance

New York City College of Technology of The City University of New York
Brooklyn, NY
06-1997

Skills

  • Information Confidentiality
  • Business Planning
  • Customer Relationship Management
  • Manage Budgets
  • Quality Standards
  • Cost Management
  • Managing Operations and Efficiency
  • Quality Assurance and Control
  • Team Bonding

Timeline

Site Manager

SBM
06.2023 - Current

Shift Manager

ISS Facility Services
11.2013 - 05.2023

Project Manager

ABM Industries
08.2007 - 11.2013

Building And Property Maintenance

New York City College of Technology of The City University of New York

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Carlos Gonzales