Carlos Gonzalez
Washington,DC
Summary
Collaborative self-motivated individual seeking employment to promote engaged, and empower work setting. Documented strengths in building and maintaining relationships with diverse range of work experiences in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Crew
Trader Joe's
12.2023 - Current
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Banquet Server
Hilton
09.2013 - 10.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet parties as large as 300 guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated excellent communication and team working skills when working with multiple departments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Set up glassware, liquor, and other necessary supplies for special events.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
Auditor
Parking Management Company
04.2018 - 05.2020
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Maintained daily cleanliness of work sites including garage size for over 150 vehicles.
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Kept accounts in balance and ran daily reports to verify totals.
Shift Manager
McDonald's
01.2009 - 11.2015
- Managed customer issues effectively, demonstrating strong problem-solving skills.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring teams as large as 16.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Balanced cash drawers accurately at the end of each shift and responsible for cash deposits over $1000.00.
Education
Bachelor of Science - ASL-ENG Interpretation
Gallaudet University
Washington, DC05.2026
Associate of Applied Science - ASL-ENG Interpretation
J Sergeant Reynolds Community College
Richmond, VA05.2021
Bachelor of Arts - Hospitality And Restaurant Management
New England Culinary Institute
Montpelier10.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
Timeline
Crew
Trader Joe's
12.2023 - Current
Auditor
Parking Management Company
04.2018 - 05.2020
Banquet Server
Hilton
09.2013 - 10.2023
Shift Manager
McDonald's
01.2009 - 11.2015
Bachelor of Science - ASL-ENG Interpretation
Gallaudet University
Associate of Applied Science - ASL-ENG Interpretation
J Sergeant Reynolds Community College
Bachelor of Arts - Hospitality And Restaurant Management
New England Culinary Institute
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