Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carlos Gonzalez

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience

Work History

Retail Store Manager

AT&T Mobily
10.2024 - Current
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Retail Store Manager

Total Wireless
01.2024 - 10.2024
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, inventory management and customer service.
  • Performed regular audits to ensure compliance with company standards.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.

Assistant Store Manager

At&t
07.2023 - 12.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory serviced and quality goods.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Coached and developed store associates through formal and informal interactions.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.

Retail Store Manager

Metro by T-Mobile
12.2021 - 07.2023
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.

Sales Representative

Boost Moblie
10.2019 - 12.2021
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Researched competitors' products, prices, and sales techniques.
  • Reviewed monthly performance against targets set by management team.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Education

Some College (No Degree) - Criminal Justice

Blinn College
Brenham, TX

High School Diploma -

Humble High School
Humble, TX
05-2019

Skills

  • Performance monitoring
  • Sales Growth
  • Problem Solving
  • Retail Operations
  • Strategic Planning
  • Upselling and Cross Selling
  • Highly motivated
  • Customer Service
  • Dependable and reliable
  • Resourceful nature
  • Bilingual (Spanish)
  • Customer service
  • Problem-solving
  • Decision-making skill
  • Sales growth

Accomplishments

  • Consistently ranked in the Top % performers company-wide, recognized for exceeding sales targets and customer service excellence.
  • Documented and resolved customer issues which led to an overall good customer service rating.
  • Drove a 10% month-over-month increase in store sales, contributing to significant revenue growth and improved team performance.
  • Exceeded monthly store sales goals month-over-month.

Languages

Spanish

Timeline

Retail Store Manager

AT&T Mobily
10.2024 - Current

Retail Store Manager

Total Wireless
01.2024 - 10.2024

Assistant Store Manager

At&t
07.2023 - 12.2023

Retail Store Manager

Metro by T-Mobile
12.2021 - 07.2023

Sales Representative

Boost Moblie
10.2019 - 12.2021

High School Diploma -

Humble High School

Some College (No Degree) - Criminal Justice

Blinn College

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