Carlos Gonzalez
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
AT&T Mobily
12430 SH-249 N Houston, TX 77086
10.2024 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Retail Store Manager
Total Wireless
Houston, Texas
01.2024 - 10.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Assistant Store Manager
At&t
Pasadena, Texas
07.2023 - 12.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory serviced and quality goods.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Retail Store Manager
Metro by T-Mobile
Houston, Texas
12.2021 - 07.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
Sales Representative
Boost Moblie
Houston, Texas
10.2019 - 12.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Some College (No Degree) - Criminal Justice
Blinn College
Brenham, TXHigh School Diploma -
Humble High School
Humble, TX05-2019
Skills
- Performance monitoring
- Sales Growth
- Problem Solving
- Retail Operations
- Strategic Planning
- Upselling and Cross Selling
- Highly motivated
- Customer Service
- Dependable and reliable
- Resourceful nature
- Bilingual (Spanish)
- Customer service
- Problem-solving
- Decision-making skill
- Sales growth
Accomplishments
- Consistently ranked in the Top % performers company-wide, recognized for exceeding sales targets and customer service excellence.
- Documented and resolved customer issues which led to an overall good customer service rating.
- Drove a 10% month-over-month increase in store sales, contributing to significant revenue growth and improved team performance.
- Exceeded monthly store sales goals month-over-month.
Languages
Spanish
Timeline
Retail Store Manager
AT&T Mobily
10.2024 - Current
Retail Store Manager
Total Wireless
01.2024 - 10.2024
Assistant Store Manager
At&t
07.2023 - 12.2023
Retail Store Manager
Metro by T-Mobile
12.2021 - 07.2023
Sales Representative
Boost Moblie
10.2019 - 12.2021
High School Diploma -
Humble High School
Some College (No Degree) - Criminal Justice
Blinn College