Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carlos Gonzalez Jr.

Houston ,Texas

Summary

Dynamic professional with extensive experience in customer service and regulatory compliance, notably at Chick-fil-A. Proven track record in negotiation and market research, enhancing sales and client satisfaction. Adept at team leadership and employee training, driving operational excellence and fostering strong relationships to achieve business goals.

Overview

35
35
years of professional experience

Work History

Self Employed

Self Employed
Houston, TX
11.2018 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales and Leasing Specialist

Northwest Pines
Houston, TX
07.2021 - 11.2023
  • Negotiated pricing terms with vendors and suppliers in order to secure the best deals possible on vehicles being sold or leased.
  • Researched competitor offerings in order to remain competitive in the marketplace.
  • Ensured compliance with all applicable state laws governing motor vehicle sales and leasing transactions.
  • Assisted customers with leasing contracts, credit applications, and other paperwork related to the sale or lease of a vehicle.
  • Delivered presentations at local community events outlining available financing options for consumers interested in purchasing a vehicle.
  • Created promotional materials such as flyers, brochures, and web banners for advertising campaigns targeting specific demographics.
  • Performed regular maintenance checks on vehicles prior to delivery or pick up by customers.
  • Maintained relationships with current customers through follow-up calls and emails.
  • Responded promptly to customer inquiries regarding products, services, and promotions.
  • Developed relationships with local lenders and financial institutions in order to provide additional financing options for customers.
  • Prospected for new sales and leasing customers via telephone, email and direct mail.
  • Completed delivery of sold and leased products to customers within promised timeframes.
  • Showcased available property via multiple social media platforms.
  • Periodically evaluated status of vacant units to verify rent-ready availability.
  • Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Scheduled and attended weekly appointments with clients.
  • Made recommendations to customers to promote brand effectiveness and product benefits.

Manager

Sonic
Houston, TX
04.2020 - 07.2021
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Shipping and Receiving Clerk

Union Tech
Houston , TX
08.2019 - 04.2020
  • Ensured compliance with safety regulations related to hazardous materials handling.
  • Inspected incoming and outgoing shipments for accuracy and damage.
  • Processed returns efficiently according to company policies and procedures.

Kitchen Lead

Chick-fil-A Copperfield
Houston, TX
09.2011 - 11.2018
  • Trained new employees in food safety protocols and kitchen operations.
  • Ensured compliance with local health department regulations.
  • Resolved customer complaints promptly and professionally.

Owner/Operater

O
Houston , TX
04.2004 - 09.2011
  • Conducted performance reviews for employees on a regular basis.
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Conducted market research to identify new business opportunities.
  • Ensured compliance with safety regulations throughout the facility.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Resolved conflicts between employees in a professional manner.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Optimized operational processes using technology solutions such as cloud computing or automation systems.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Organized events such as trade shows or conferences in order to promote brand awareness.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Developed business plan and budget to maximize profitability.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Observed safety protocols and driving laws to maximize road and personnel safety.
  • Collaborated with dispatch and supervisors to map out routes and schedules.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Delivered excellent customer service to clients and fellow employees.
  • Devised and implemented marketing strategies to attract new clients.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Manager

Chick-fil-A Northwest Mall
Houston, Texas
10.1990 - 03.2004
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Education

High School Diploma -

Alice High School
Alice, TX
05-1990

Skills

  • Customer service
  • Regulatory compliance
  • Negotiation skills
  • Market research
  • Vehicle inspection
  • Sales techniques
  • Employee training
  • Team leadership
  • Inventory management
  • Promotional strategies
  • Time management
  • Effective communication
  • Problem solving
  • Relationship building
  • Financial management
  • Maintenance & repair
  • Multitasking
  • Leadership
  • Quality assurance
  • Customer relations

Affiliations

  • Football in high school, mentored thru Pals for Pals, tutored, Active in my sons PTA, Coached T-Ball and Dad Pitch base ball and Volunteered at church.

Timeline

Sales and Leasing Specialist

Northwest Pines
07.2021 - 11.2023

Manager

Sonic
04.2020 - 07.2021

Shipping and Receiving Clerk

Union Tech
08.2019 - 04.2020

Self Employed

Self Employed
11.2018 - Current

Kitchen Lead

Chick-fil-A Copperfield
09.2011 - 11.2018

Owner/Operater

O
04.2004 - 09.2011

Manager

Chick-fil-A Northwest Mall
10.1990 - 03.2004

High School Diploma -

Alice High School

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Carlos Gonzalez Jr.