Carlos Goris
Roosevelt,NY
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
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Overview
8
8
years of professional experience
Work History
Assistant Manager
Planet Fitness
Merrick, New York
02.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Fraud Operations Specialist
Wells Fargo
Charlotte, North Carolina
04.2022 - 12.2023
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Maintained confidential records of all investigations conducted in accordance with company policy.
- Recommended changes in security protocols based on findings from investigations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Front End Manager
Compare Foods Supermarket
Charlotte, North Carolina
04.2018 - 10.2021
- Resolved technical issues related to the front end development process.
- Provided training to new employees on company policies, procedures, and job duties.
- Assisted customers with locating products or answering questions about store offerings.
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Cashier
Compare Foods Supermarkets
Charlotte, North Carolina
01.2017 - 04.2018
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Physical Therapy
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Roosevelt High School
Roosevelt, NYSkills
- Task Delegation
- Sales monitoring
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
- Microsoft Office expertise
- Money Handling
- Customer Service
- POS System Operation
- Operations Management
- Strategic Planning
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Planet Fitness
02.2023 - Current
Fraud Operations Specialist
Wells Fargo
04.2022 - 12.2023
Front End Manager
Compare Foods Supermarket
04.2018 - 10.2021
Cashier
Compare Foods Supermarkets
01.2017 - 04.2018
Some College (No Degree) - Physical Therapy
University of North Carolina At Charlotte
High School Diploma -
Roosevelt High School