Carlos Granizo
Miami
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Comcast
Miami
08.2022 - Current
- Trained new associates on sales techniques and customer engagement strategies effectively.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
IT Support Consultant
granizo tech
remote
11.2021 - 08.2022
- Provided technical support to clients via phone and email communication.
- Diagnosed and resolved hardware and software issues efficiently.
- Installed and configured operating systems on client machines.
- Assisted in the setup of network devices for optimal operation.
- Trained clients on software usage and troubleshooting techniques.
- Collaborated with team members to improve service delivery processes.
Repair Technician
SmartPhone
Miami
06.2019 - 11.2021
- Collaborated with team members to manage repair workflow efficiently.
- Documented repair activities accurately for customer records and tracking.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Replaced defective components with compatible replacements sourced from suppliers.
- Worked with the senior technician to inspect and validate repair parts.
- Followed repair processes, driving high quality and short cycle time.
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
Ramp Agent
Swissport
Miami
01.2018 - 05.2019
- Loaded and unloaded baggage from aircraft in a timely manner.
- Collaborated with team members to manage ramp activities effectively.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Worked in various weather conditions to ensure continuous airport operations.
Education
Associate of Science - Software Engineering
Miami Dade College
Miami, FL05-2020
Skills
- Customer engagement
- Product knowledge
- Sales techniques
- Conflict resolution
- Technical support
- Communication skills
- Problem solving
- Time management
- Service delivery improvement
- Retail sales
- Customer assistance
- Flexible schedule
- Retail store operations
- Attention to detail
- Fast learning
- Teamwork
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Employee of the month
- Comcast Business Champion
Timeline
Retail Sales Associate
Comcast
08.2022 - Current
IT Support Consultant
granizo tech
11.2021 - 08.2022
Repair Technician
SmartPhone
06.2019 - 11.2021
Ramp Agent
Swissport
01.2018 - 05.2019
Associate of Science - Software Engineering
Miami Dade College