Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Carlos Granizo

Miami

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Comcast
Miami
08.2022 - Current
  • Trained new associates on sales techniques and customer engagement strategies effectively.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Demonstrated knowledge of store products and services.
  • Provided product information and answered customer questions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.

IT Support Consultant

granizo tech
remote
11.2021 - 08.2022
  • Provided technical support to clients via phone and email communication.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Installed and configured operating systems on client machines.
  • Assisted in the setup of network devices for optimal operation.
  • Trained clients on software usage and troubleshooting techniques.
  • Collaborated with team members to improve service delivery processes.

Repair Technician

SmartPhone
Miami
06.2019 - 11.2021
  • Collaborated with team members to manage repair workflow efficiently.
  • Documented repair activities accurately for customer records and tracking.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Replaced defective components with compatible replacements sourced from suppliers.
  • Worked with the senior technician to inspect and validate repair parts.
  • Followed repair processes, driving high quality and short cycle time.
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.

Ramp Agent

Swissport
Miami
01.2018 - 05.2019
  • Loaded and unloaded baggage from aircraft in a timely manner.
  • Collaborated with team members to manage ramp activities effectively.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Worked in various weather conditions to ensure continuous airport operations.

Education

Associate of Science - Software Engineering

Miami Dade College
Miami, FL
05-2020

Skills

  • Customer engagement
  • Product knowledge
  • Sales techniques
  • Conflict resolution
  • Technical support
  • Communication skills
  • Problem solving
  • Time management
  • Service delivery improvement
  • Retail sales
  • Customer assistance
  • Flexible schedule
  • Retail store operations
  • Attention to detail
  • Fast learning
  • Teamwork

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • Employee of the month
  • Comcast Business Champion

Timeline

Retail Sales Associate

Comcast
08.2022 - Current

IT Support Consultant

granizo tech
11.2021 - 08.2022

Repair Technician

SmartPhone
06.2019 - 11.2021

Ramp Agent

Swissport
01.2018 - 05.2019

Associate of Science - Software Engineering

Miami Dade College

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