CARLOS GUERRA

*Learn and maintain knowledge of client environment.(all hardware and equipment, pc's, printers, servers, scanners etc..)

*Maintain positive client relationships.

*Proactive technology management.

*Conduct periodic check in calls and visits.

*Arrange client gifts when appropriate.

*Solicit feedback from clients.

*Respond to client inquiries in a timely manner.

*Onboard new clients.

*Develop relationship with clients(client satisfaction).

*Communicate client issues/equipment problems to office for repair or maintenance attention.

• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
• Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Executes excellent sales floor merchandising and selling.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered constant flow of customer calls with minimal wait times.
• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Managed staff of 20 sales associates
  
• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Executed proven strategies to hit sales quota and help company achieve goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Led sales region to increase sales and boost team morale.
• Managed and motivated sales team to increase revenue [Number]% .