Carlos Guerra
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Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Work History
Bartender
2 Years 3 Months- Crafted unique cocktails and beverages, enhancing customer experience and satisfaction.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained new bartenders in beverage preparation techniques and customer service standards.
- Implemented efficient workflow processes, increasing speed of service during peak hours.
- Collaborated with kitchen staff to ensure seamless service during high-volume events.
- Resolved customer complaints effectively, maintaining a positive bar atmosphere.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food and Beverage Supervisor
24 Years 1 Month- Supervised daily operations to ensure efficient food and beverage service delivery.
- Trained and mentored staff on customer service and operational procedures.
- Coordinated inventory management, ensuring optimal stock levels and reducing waste.
- Monitored compliance with health and safety regulations in food handling practices.
- Collaborated with kitchen staff to streamline menu offerings based on seasonal availability.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Education
High School Diploma
Skills
31 years experience in the service industry
Worked in all aspects of FOH and BOH. Assisted in opening of 7 casual/upscale restaurants and coordinated multiple caterings.