Carlos Guerra
McAllen
Summary
Knowledgeable and dedicated customer service professional with extensive experience in CSA industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
HEB
04.2023 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provide Hospitality to make sure customers are greatly satisfied.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Fast Food Worker
Chick Fill A
11.2022 - 04.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TXSkills
- Commitment
- Discipline
- Determination
- Hard Working
- Risk-Taker
- Outstanding
- Cash Handling
- Hospitality Champion
- Bilingual
Timeline
Customer Service Assistant
HEB
04.2023 - Current
Fast Food Worker
Chick Fill A
11.2022 - 04.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
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