Carlos Guerrero
Chicago,IL
Summary
Accomplished District Sales Manager bringing a 17-year career dedicated to the transformation and revitalization of territory sales through exceptional marketing approaches. Proven skills in customer service, processes alignment and revenue generation. Analytical problem-solver with a data-driven approach and both the skill and fortitude to meet the challenges of dynamic, competitive environments. Articulate communicator experienced in offering customers value and personalized support with optimal business solutions.
Overview
16
16
years of professional experience
Work History
Field Senior Manager
JM Wireless
Chicago, IL
05.2023 - Current
- Coordinated and supervised field staff to ensure sales growth.
- Developed and implemented strategies for performance excellence.
- Ensured compliance with Operations, budgets, and timelines to ensure profitability.
- Analyzed customer feedback data to identify areas of improvement for the organization.
District Sales & Operations Manager
Tcc Wireless
Bloomingdale , IL
06.2018 - 05.2023
- Successfully managed a team of store managers across multiple locations, achieving a 15% increase in sales within the first year.
- Implemented new training programs and performance metrics, resulting in a 20% improvement in employee productivity.
- Developed and executed sales strategies that led to a 10% increase in customer retention rates.
- Oversaw inventory management processes, reducing stock shortage by 25% through effective tracking and forecasting.
- Conducted regular store visits to provide coaching and support, resulting in a 15% improvement in overall store performance.
Retail Store Manager
Wireless Vision LLC T-Mobile TPR
Chicago, IL
08.2008 - 05.2018
- Managed daily operations of a high-volume retail store, consistently meeting and exceeding sales targets.
- Recruited, trained, and supervised a team of sales associates, resulting in a 10% increase in average transaction value.
- Implemented merchandising strategies to enhance product visibility and drive sales, leading to a 15% increase in revenue.
- Monitored and analyzed sales data to identify trends and opportunities for improvement, resulting in a 10% increase in overall store profitability.
- Ensured compliance with company policies and procedures, maintaining high standards of customer service and operational efficiency.
Education
Bachelor of Arts - Marketing Management And Research
Moraine Valley Community College
TccPalos Hills, IL07-2011
Skills
- CRM Tool Experience
- Business Development
- Performance Reporting
- Fluent in English and Spanish
- Proficient in Microsoft Office Suite and retail management software
- Strong communication, leadership, and problem-solving skills
- Willing to travel and work flexible hours as needed
- Customer Retention
- Inventory Management
- P&L Management
Accomplishments
- 2014-2018 Vision Club Winner
- 2018 Vision Values Award Winner
- 2018-2023 Elite Club Winner
- 2019 Q1 Top 2% District nation-wide
- 2021 Most Profitable District
- 2019-2022 Top 5 DM
- 2022 Central Region Latino Heritage
- 2023 Executive Team of Excellence
Timeline
Field Senior Manager
JM Wireless
05.2023 - Current
District Sales & Operations Manager
Tcc Wireless
06.2018 - 05.2023
Retail Store Manager
Wireless Vision LLC T-Mobile TPR
08.2008 - 05.2018
Bachelor of Arts - Marketing Management And Research
Moraine Valley Community College
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