Christopher Guevara
Orange,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Service Advisor
Toyota Whittier
06.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
Service Advisor
Toyota Of Anaheim
09.2023 - 11.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Automotive Service Advisor
Lexus Of Cerritos
09.2022 - 05.2023
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Educated customers about brand to incite excitement about company's mission and values.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Service Manager
Tustin Toyota
07.2016 - 08.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw team of service professionals focused on services sold.
- Kept rental records in CDK, accurately detailing customer information, payment processes and equipment conditions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Followed up with customers during and after installations to verify satisfaction.
Education
No Degree - Business Administration And Management
Santiago Canyon College
Orange, CAHigh School Diploma -
Foothill High School
Orange06.2013
Skills
- Service planning
- CDK knowledge
- Fluent in Spanish and English
- Documentation and reporting
- Customer service management
- Schedule Coordination
- Appointment Setting
- Quality Management
- Product and service knowledge
- Service Upselling
- Computer Skills
- Employee supervision
References
- Cesar Martinez - 714-900-9692
- Jesse Perez - 951-545-5157
- Alex Cruz - 714-365-7809
- William Velazquez - 714-319-9558
Timeline
Service Advisor
Toyota Of Anaheim
09.2023 - 11.2023
Service Advisor
Toyota Whittier
06.2023 - Current
Automotive Service Advisor
Lexus Of Cerritos
09.2022 - 05.2023
Assistant Service Manager
Tustin Toyota
07.2016 - 08.2022
No Degree - Business Administration And Management
Santiago Canyon College
High School Diploma -
Foothill High School
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