Carlos Guillén
Alexandria,VA
Summary
Dedicated professional with a proactive mindset and a strong work ethic, demonstrating effective communication skills and rapid adaptability. Proven ability to learn quickly and contribute meaningfully to team objectives, supporting organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Wilkening Rental Properties
Alexandria, VA
06.2022 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed and oversaw operations, maintenance and administration of properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Built relationships with service vendors and submitted associated billing statements.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Collected monthly assessments, rental fees, deposits and payments.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed all maintenance requests from tenants in a timely manner.
- Handled resident complaints and expedited maintenance requests.
- Exercised direct supervision over property staff.
- Oversaw daily operations, maintenance, and administration of various properties.
- Facilitated tenant paperwork processing and verification.
- Met with prospective tenants to show property and assess applications or sign leases.
Property Maintenance Manager
Wilkening Rental Properties
Alexandria, VA
05.2018 - Current
- Supervised staff responsible for day-to-day operations related to property maintenance.
- Provided guidance in the proper handling and operation of property maintenance machinery, tools, and devices.
- Developed and implemented a preventative maintenance program for all properties.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Organized and managed inventory of supplies and materials needed for property maintenance.
- Resolved tenant complaints regarding maintenance issues in a timely manner.
- Identified areas where additional training is needed among the staff members involved in property maintenance activities.
- Secured agreements with service vendors like electricians, HVAC specialists, plumbers, and roofers.
- Maintained accurate records of all completed jobs along with associated costs.
- Managed the repair and upkeep of building systems, including HVAC, plumbing, electrical, and landscaping.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Server and Bartender
Hanks Oyster Bar
Alexandria, VA
04.2015 - Current
- Provided exceptional service to high volume of daily customers.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Some College (No Degree) - ESL 51, ESL 52
NOVA COMMUNITY COLLEGE
Alexandria, VA06-2013
GED High School Equivalency -
Woodson Adult Education Center
Fairfax, VA12-2012
Some College (No Degree) - General Studies
TC WILLIAMS HIGH SCHOOL
Alexandria, VA12-2005
Skills
- Property management
- Equipment maintenance
- Project Management
- HVAC, electrical, and plumbing repair
- Detail orientation
- Tenant relations
- Team leadership
- Problem-solving
- Multitasking capacity
- Work Planning and Prioritization
- Preventive maintenance
- Computer skills
- Apartment maintenance
- Maintenance and repair
- Software utilization
- Tenant screening
Certification
- EPA 608 Certification I, II, III.
- Certification Heating and Air Conditioning Systems.
- Certification Plumbing Maintenance and Repair.
- Certification Painting, Drywall and Waterproofing.
- Certification BarSmarts spirits and mixology
Languages
Spanish
Professional
English
Professional
Accomplishments
- Certification Heating and Air Conditioning Systems.
- Certification Plumbing Maintenance and Repair.
- Certification Painting, Drywall and Waterproofing.
Timeline
Property Manager
Wilkening Rental Properties
06.2022 - Current
Property Maintenance Manager
Wilkening Rental Properties
05.2018 - Current
Server and Bartender
Hanks Oyster Bar
04.2015 - Current
Some College (No Degree) - ESL 51, ESL 52
NOVA COMMUNITY COLLEGE
GED High School Equivalency -
Woodson Adult Education Center
Some College (No Degree) - General Studies
TC WILLIAMS HIGH SCHOOL
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