Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Guzman

San Jose,CA

Summary

Resourceful Account Manager with 15+ years of experience working in customer-facing environments and providing excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

11
11
years of professional experience

Work History

Account Manager

West Valley Staffng Group
01.2022 - 02.2024
  • Managed 20+ key accounts in spanning industries such as engineering/manufacturing, biotech, automotive, Tech and light industrial.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Streamlined generation of leads by cold calling and leveraging networking platforms to increase sales activity.
  • Collaborated with our Marketing team & generated new campaign ideas to engage dormant accounts
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Increased annual sales revenue by more than 100% in 2023, and 80% retention rate on active accounts.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Recruiter

The Liberty Group
03.2021 - 01.2022
  • Completed human resource operational requirements by scheduling and assigning employees. Resulting in placing more than 50 candidates on work assignments.
  • Successfully managed job boards & ads, such as: Indeed, LinkedIn, Monster & Zip Recruiter in order to attract quality talent.
  • Acted as a main point of contact for all client/vendor transaction requests (escalations, termination, & contractor appreciation)
  • Processed weekly payroll: managed time-card adjustments & approvals, provided weekly reports to executive team.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.

General Manager

Aqui Cal-Mex
03.2013 - 05.2021
  • Managed diverse teams of professionals, fostering positive work environments and high employee satisfaction at three separate locations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided exceptional customer service to build loyalty in effort to increase foot traffic and sales
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize costs and maintaining waste below 5%.

Education

B.A in Communications -

San Jose State University
San Jose, CA
05.2020

Skills

  • HubSpot & Salesforce
  • Recruiting & Sourcing
  • Contract Negotiation
  • Marketing & Sales
  • Team Building
  • Communication
  • Client Relationship Management
  • Microsoft Office
  • Google Suite
  • Sales Reporting
  • Vendor Relations
  • Cross-Functional Collaboration

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Account Manager

West Valley Staffng Group
01.2022 - 02.2024

Recruiter

The Liberty Group
03.2021 - 01.2022

General Manager

Aqui Cal-Mex
03.2013 - 05.2021

B.A in Communications -

San Jose State University

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Carlos Guzman